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Key Account Executive

Canteen staff at the company canteen cash register

Job Category

Sales & Business Development


THG Media


UK, London

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

Job purpose:

Arrow Films is a UK based film distributor, releasing both home entertainment product and on digital platforms across the UK and North America. Arrow specialises in restoration, curation and is considered one of the leading boutique film labels in the world.

The Key Account Executive is responsible for managing numerous key accounts across the UK and supporting the National Account Manager and wider sales team on New Release, catalogue and promotional business.

Working with other departments will be key such as with the Operations team, where you will assess and collaborate on stock management and replenishment. With the Finance team to work on the NAV system daily to action order approvals and admin and  track our physical distribution. Working with the wider Sales team will also be crucial to support duties in eCommerce and Customer Service.

There will also be an opportunity to work with our third-party labels (Second Run and Third Window). This includes working with the National Account Manager to ensure all new releases are fully set up and communicated internally and externally, seeking out promotional opportunities in the market and being a contact point at Arrow for these labels.

They will be a key support for the National Account Manager, working with them daily across the physical business, including stock replenishment, new release manufacturing quantities, stock allocations across trade, market analysis and business wide reporting, to name a few.

The role evolves as with the changes in the market and business so there is perennial scope to take on more accounts and responsibilities as necessary.


Key responsibilities:

  • Management of select physical sales accounts, working in tandem with the National Account Manager, ensuring all clients are managed effectively.
  • Maintain and nourish relationships with key UK accounts including working on strategic planning and reporting back to the business.
  • Deliver strong Physical Sales strategy proposals for setting short and long-term goals across key accounts and territories.
  • Work with our 3rd-party Distribution Partner (Vantiva) to fulfil on all order dispatches in a timely manner.
  • Utilise our internal Navision software for Order processing and ensuring fulfilment to customers, including communication with retail partners as applicable.
  • Deliver on Annual and Monthly Sales forecasts and targets across the UK.
  • Continually look to identify new commercial opportunities, including new emerging channels and websites.
  • Liaise with all internal departments for accurate metadata delivery to all key accounts and partners.
  • Keep appraised of continual changing market conditions and the competitor landscape.



  • Provide Sales reports as required to all relevant internal stakeholders.
  • Work in synergy with the wider sales team to develop our B2B and B2C business.
  • Monitoring and analysis of competitor product and pricing


Qualifications & experience required:

  • Experience working in a business focused office based role preferable.
  • Extremely well organised and a proven efficient manner of working practice.
  • Strong understanding of budgets and analysis and reporting on key accounts using all available data.
  • Strong Excel skills, plus other Office tools including Outlook, Word and Powerpoint.
  • Strong project management skills, including pre-planning and post-campaign reporting.
  • Ability to communicate at a professional level with clarity and concision both externally and internally.
  • Experience of integration with warehouse fulfilment processes and procedures desirable.
  • Knowledge of working with digital advertising desirable.


Personal attributes:

  • Commercially astute, ambitious and driven; hungry for success and responsibility. 
  • Highly motivated to achieve goals and targets.
  • Strong interpersonal skills with both internal co-workers and external clients.
  • Manages their time efficiently, enjoys problem solving and finding effective yet scalable solutions.
  • Strong communication skills; has worked exceptionally as part of a wider team.
  • Entrepreneurial thinkers are welcome with the ability to think outside the box.
  • The ability to work calmly and positively under pressure.
  • Passionate about film & television is welcome, alongside an understanding of the physical collector market.
  • An understanding of the Home Entertainment industry, and familiarity with Arrow products.
  • A positive, friendly and collaborative attitude is welcome.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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