Skip to main content

Head of Department

Canteen staff at the company canteen cash register

Job Category



Operations & Production


Manchester / Warrington

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

Head of Department

THG OMEGA, Skyline Drive, Warrington, WA5 3TP / THG ICON 2, Sunbank Lane, Altrincham WA15 0AF

Shift: Days 

•    Leading and being responsible for all aspects of their department. 
•    The safety of all Personnel, Customers, Visitors and Contractors whilst on site is of the utmost importance, ensuring all interactions are safe and effective. 
•    Working with other internal departments and stakeholders to ensure agreed KPIs and standards are achieved, prioritising customer experience, improving stock integrity and meeting SLAs. 
•    Accountability for aligning operational objectives and business needs, setting expectations for the department to ensure goals are achieved to the highest standard, and breeding a continuous improvement culture.  
•    At times the HOD will be the most senior leader on site and required to manage all staff and make critical decisions regarding site operations.
•    Responsibility for departmental CPU in line with Site Budget forecast and resource planning to ensure departmental CPU is achieved. 
•    Managing large teams effectively, nurturing growth and development of both people and Site Operations.
•    Managing very complex HR cases and dealing with escalated people and site issues. 
•    Managing clients in all forms of communication including facilitating face-to-face meetings.
•    When the Site Lead is not on site, the HOD will be the POC for all people’s issues, incidents and fire evacuations.

•    English GCSE and Maths GCSE / equivalent international standards Degree 
•    Training IOSH certification – preferred.
•    Formal management training 
•    Lean Six Sigma Green Belt Certified - preferred.
•    Excellent understanding of Health & Safety and HR processes
•    Ability to make decisions regarding Safety, Quality, Cost, Delivery & People, that will significantly impact both the Site and the Business.
•    Excellent communication skills and ability to drive culture.
•    Advanced data and problem analysis and ability to solve problems and make decisions under pressure. 
•    Capable of instigating and delivering change through both people and the environment. 
•    Extensive experience with Warehouse Management Systems (WMS) 
•    Excellent understanding of HR systems, e.g. Oracle, ADP, Workforce
•    Ability to navigate Intranet, EQMS, Site / Local portals, and Microsoft forms. 
•    Advanced Microsoft skills, ability to understand, manipulate and present large data sets. 

•    Competitive salary
•    Employee discounts
•    Gym Discounts
•    Company bonus scheme
•    Company pension scheme

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

Apply for this job

* Required