Retail Operations Manager – THG Retail (Myprotein & Partner Sites)

Location: Icon 1, WA15 0AF with travel to sites

About THG Retail Operations

We’re looking for a Retail Operations Manager to lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts.

About the Role

We’re looking for a Retail Operations Manager to lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts. This high‑impact role drives commercial results, ensures consistent operational standards, and elevates the customer experience across all sites.

As a Retail Operations Manager you will:

• Own sales and commercial performance across multiple retail sites.
• Lead and develop Store Managers to drive high standards and consistency.
• Ensure exceptional customer experience through strong service standards.
• Optimise staffing, scheduling, and labour planning.
• Oversee stock management, replenishment, and shrinkage control.
• Maintain consistent brand standards across all sites.
• Review and analyse site‑level KPIs.
• Coordinate product launches, promotions, and stock flow.
• Ensure compliance with health & safety, food safety, and cash processes.
• Support new store openings from setup to launch execution.
• Drive continuous improvement initiatives.
• Act as the key escalation point for operational issues.

What skills and experience do I need for this role?

• Proven multi-site retail management experience.
• Strong commercial acumen with sales‑driven leadership experience.
• Skilled people leader with experience coaching store teams.
• Proficient in P&L, labour planning, KPI management, and reporting.
• Experience delivering high brand standards across multiple locations.
• Strong organisational and problem-solving skills.
• Knowledge of stock control, service delivery, and compliance.
• Flexibility to travel.
• Food safety/hygiene knowledge beneficial.

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 
• Enhanced maternity and paternity pay, depending on length of service.  
• Up to 10 days compassionate leave. 
• Buy back up to 3 days each year. 
• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  
• State-of-the-art on-site gym. 
• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 
• Subsidised bus pass from Manchester City Centre to our ICON office.  
• Up to 50% staff discount on THG brands. 
• On-site staff shop. 
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 
• Anniversary gifts when you hit 5 and 10 years of service.