Insight Lead

Location: Icon 1, WA15 0AF

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

Why be an Insight Lead at THG? 

As Insight Lead, you will lead THG’s Group Insight capability - a centralised function that serves both Beauty and Nutrition. You will own the insight agenda for THG: consumer and market research, brand tracking, NPS and competitive intelligence. Your work will directly inform strategic decisions made by divisional and Group leadership. You report to the CDO and act as the voice of the consumer and market across both divisions. 

What you'll do:

Insight Strategy 

• Own and evolve THG’s group insight agenda — defining what we need to understand about our consumers and markets 
• Build and maintain a programme of primary and secondary research across Beauty and Nutrition 
• Deliver regular insight outputs — consumer panels, brand tracking, NPS, market sizing and competitive intelligence 
• Translate insight into clear, actionable direction for senior stakeholders — shaping strategy, not just informing it 

Team Leadership 

• Lead and develop the Group Insight team — Insight Manager and Graduate Insight Analyst 
• Set direction and priorities, managing workload and development effectively 
• Build a team known for the quality, rigour and business relevance of its insight work 
• Coach team members on research methodology, analytical rigour and stakeholder communication 

Stakeholder Engagement 

• Present insight to senior stakeholders including division heads, the CDO and wider leadership 
• Act as the internal expert on consumer and market dynamics 
• Work with Beauty and Nutrition analytics leads to connect insight with commercial and operational data 

Research & Methodology 

• Commission and manage primary research — qualitative and quantitative — working with research agencies where appropriate 
• Maintain and evolve brand tracking, NPS and customer panel programmes 
• Synthesise secondary research — market reports, competitor intelligence, industry data

What skills and experience do I need for this role?

Essential

• Experience (typically 5+ years) in consumer insight, market research or brand analytics 
• Experience leading an insight function or team 
• Proven ability to deliver strategic insight to senior stakeholders 
• Experience with primary research — both qualitative and quantitative methodologies 
• Strong commercial acumen — able to connect consumer insight to business strategy 

Desirable

• Experience in e-commerce, beauty, wellness or FMCG sectors 
• Exposure to brand tracking or NPS programme management 
• Familiarity with data analytics tools and the ability to work alongside quantitative analysts 
• Experience managing external research agencies 

THG Career Framework — What Good Looks Like at This Level 

• Deep functional expertise in consumer and market insight — trusted by senior leaders as the authority on consumer and market dynamics 
• Influences decisions at divisional level through insight and credibility — shapes the agenda 
• Acts as a trusted advisor to senior stakeholders — translates research into clear direction and action 
• Connects insight to commercial outcomes — articulates the business implications of what the data shows 
• Drives innovation in how insight is gathered, synthesised and communicated 
• Builds and sustains a high-performing team — coaches the Insight Manager and Graduate effectively 
• Manages budgets and external agency relationships with discipline 

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access to our subsidised on-site dentist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.