Document Control Specialist

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Location: 111 Fieldcrest Ave, Edison, NJ, 08837

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

About Bentley Labs

Bentley Laboratories is a premier beauty contract manufacturer based in Edison, NJ. For over twenty years, Bentley has been a trusted supplier for the world’s top global beauty brands, creating and producing award-winning innovations across the skincare, bodycare, haircare, hygiene and color cosmetics categories. Bentley’s core manufacturing capabilities include OTC’S; skincare emulsions; surfactant systems for haircare, bath & body products; hot fill processing for solid stick deodorants, lip balms, and other wax systems; and powders for dry shampoos and loose powder face applications. Known for its innovation capabilities, quality, and manufacturing excellence, Bentley maintains the highest standards in GMP compliance, safety, and operational efficiency.

About the Role

The Document Control Specialist supports the Quality Department by maintaining accurate, current, and controlled quality documentation. This role is responsible for document creation, revision, approval, distribution, and archival and helps ensure documentation is compliant with Good Manufacturing Practices (GMP) and other applicable quality and regulatory requirements.

The position works closely with Quality, Production, Laboratory, Regulatory, and other departments to ensure documents are complete, properly approved, audit-ready, and available to the appropriate teams.

As a Document Control Specialist you will:

Manage controlled quality documentation, including SOPs, specifications, batch records, testing protocols, forms, and records, ensuring effective version control, approval workflows, distribution, and archival.
Maintain the document control system, ensuring only current, approved documents are available and that obsolete versions are appropriately restricted.
Review quality and GMP documentation for accuracy, completeness, compliance, and required approvals, coordinating corrections and updates where necessary.
Partner with Quality, Production, Laboratory, Regulatory, and other functions to maintain accurate documentation, support change controls, CAPAs, employee training records, and periodic document reviews.
Support internal, customer, and regulatory audits by maintaining audit-ready, traceable records and ensuring documentation is readily retrievable.
Monitor and report on document status, review cycles, revisions, and outstanding approvals.
Review batch records and associated manufacturing and quality documentation prior to product release, ensuring records are complete, accurate, compliant, and appropriately approved.
Escalate documentation discrepancies, missing information, or non-compliance issues to the Quality team to ensure GMP requirements are met before product release.

What skills and experience do I need for this role?

Experience with electronic document management systems (EDMS), LIMS, CMS, or similar quality/manufacturing systems.
Familiarity with change control and CAPA processes.
Experience supporting internal, customer, or regulatory audits.
Experience in cosmetics, personal care, pharmaceutical, or contract manufacturing.
Working knowledge of ISO, FDA, or other applicable quality standards.
Experience supporting training related to revised procedures or controlled documentation.
Bilingual English/Spanish is a plus.

Knowledge, Skills & Competencies

Attention to Detail: Thoroughly reviews records and documents for missing information, errors, inconsistencies, and compliance issues.
GMP & Compliance Awareness: Understands the importance of complete, accurate, traceable, and timely documentation in a regulated manufacturing environment.
Organization: Manages document revisions, approvals, records, and deadlines in an organized manner.
Communication: Works effectively with cross-functional teams to resolve documentation issues and obtain required information or approvals.
Systems Proficiency: Comfortable using document control, quality management, CMS, and other electronic systems.
Accountability: Takes ownership of document accuracy, integrity, and timely completion of assigned document control activities.

Compensation

$60,000–$70,000 annually, based on experience, skills, and qualifications.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Document Control Specialist | Bentley Labs

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