Beauty Brand Ambassador | LOOKFANTASTIC (15 hours)

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

Location: LOOKFANTASTIC Store, Altrincham, WA14 1RJ

Why be a Beauty Brand Ambassador at THG Beauty? 

We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. 

The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. This role will be focused on delivering exceptional makeup looks for customers in store, surprising and delighting each and every person with a personalised experience. You will be confident in makeup application, have extensive product knowledge over a range of brands and be adaptable to customer requests. 

As a Beauty Brand Ambassador, you’ll:  

Service 

• Provides world class level of customer service and product knowledge to all customers at all times.  
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. 
• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.  
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list 
• Support and be involved in events internally and externally. 

Sales 

• Achieve personal set goals and KPI’s  
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.  
• Drive service, sales, loyalty and appointments with customers. 

Operational Excellence  

• Always a positive, professional and dynamic team member. 
• Ensure perfect store standards including top hygiene standards in all areas. 
• Assist in the update and maintain VM of all brands  

 

What skills and experience do I need for this role? 

• Beauty retail experience preferred but not essential.
• Strong passion for beauty and customer service essential.
• An ‘always on’ approach when at work. 
• Strong beauty knowledge and makeup application to self and others. 
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.