Store Manager - Myprotein Kitchen (Manchester City Centre)

THG Nutrition & Wellness: 

THG Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins and MP Activewear.

We want to be the world's most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive us through every day. 

Everything we do is done in-house, from manufacturing and new product development to content creation, e-commerce, marketing and logistics. This means we’re perfectly positioned to deliver to our vision and keep our place at the top of a fast-moving, global industry.  

It's an incredibly exciting time to join the team, and we’re always looking for talented people who share our vision and values to drive our Nutrition & Wellness movement forward. 

Location: Myprotein Kitchen, Manchester City Centre 

Reports to: Head of Events and Athlete Activations

Direct reports: 4-5 

Shift Pattern - 5/7 Days a week (Full time) 37.5hrs a week. 

About the Myprotein Store – Manchester

The Myprotein Store is the first brick & mortar flagship store for the brand. Located in the heart of Manchester city centre, it combines a retail space with a unique blend of fitness, nutrition and lifestyle, including a premium café experience. Customers can enjoy expertly made coffee, healthy snacks, and Myprotein product sampling, all within a sleek and community-focused environment. 

We’re looking for an enthusiastic and driven Store Manager to lead our Manchester City Centre location, ensuring the highest standards of customer experience, operational excellence, and team development. 

As a Myprotein Store Manager you'll: 

Leadership & People Management 

• Recruit, train, and develop a high-performing store team. 
• Inspire, motivate, and coach staff to deliver outstanding service. 
• Create staff rotas to ensure efficient coverage and labour cost control. 

Customer Experience:

• Ensure every customer receives a warm, knowledgeable, and engaging experience. 
• Maintain high standards of service, product presentation, and cleanliness. 
• Handle customer feedback effectively to drive loyalty and repeat visits. 

Operations & Compliance 

• Oversee daily store operations including food safety, health & safety, and hygiene compliance. 
• Ensure stock is managed effectively – from ordering to waste reduction. 
• Deliver store performance in line with sales targets, KPIs, and budget. 

Commercial & Brand Focus 

• Drive sales and profitability through upselling, promotions, and local marketing initiatives. 
• Ensure brand guidelines are consistently followed. 
• Identify opportunities to increase footfall and customer engagement. 

Reporting & Performance 

• Monitor and analyse sales performance, costs, and KPIs. 
• Provide regular performance updates to senior management. 
• Implement continuous improvement initiatives to optimise store success. 

Skills & Experience 

• Proven experience as a Store Manager (hospitality, café, QSR, or retail preferred). 
• Strong leadership and people management skills. 
• Knowledge of food safety, health & safety, and compliance standards. 
• Commercial awareness with the ability to drive sales and manage budgets. 
• Excellent organisational and problem-solving skills. 
• Passion for health, fitness, nutrition, and delivering exceptional customer service. 

Benefits:

• Onsite Doctor
• Employee discounts
• Gym Discounts
• Company bonus scheme
• Company pension scheme

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.