Senior Order to Cash Associate (Accounts Receivable)

Location: Icon 1, WA15 0AF

About Finance at THG

THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

About the Role

Reporting into the OTC Team Leader, the Senior Order to Cash Associate (Accounts Receivable) will manage divisional Accounts Receivable duties, delivering a ‘world-class’ service to our customer base and Internal Stakeholders.

The role is cross-functional with the Accounts Receivable Team within OTC, AP, Finance and other THG internal functions and requires the ability to fully support the Team Leader in ensuring all monthly schedules are completed on time, including any reporting information that may be required.

We adapt a right first time approach to maximise cash and minimize risk by delivering an efficient billing process, alongside effectively managing our Accounting procedures in line with company policy. We are part of a Shared Service Centre environment, proactively engaging in the development of the wider team for the benefit of business growth.

The Senior Accounts Receivable Associate acts as a subject matter expert and point of reference for activities or issues related to customer billing and ensures that related processes are executed in line with the Group procedures, according to internal and external audit requirements.

As a Order to Cash Associate (Accounts Receivables) you will:

• Provide first line support to the AR team on a daily basis
• Support AR Team Leader with day to day running of the team and any Team Projects
• Effectively deliver month end close on Working Day 1
• Hold daily team meetings to organise workflows and team priorities
• Ensure agreed SOP’s are in working practice – address any gaps with the relevant Team Members
• Produce weekly and monthly Balance Sheet reconciliations
• Produce Daily / Weekly / Monthly AR Performance Reporting – Cash / Ledgers / Billing
• Ensure the team are processing Customer Invoices & Credit Notes in accordance with HMRC VAT regulations and company guidelines
• Oversee the Processing of monthly write-off’s Produce daily / weekly / monthly Portal performance report
• Working alongside your Credit Control counterparts to deliver a ‘world-class’ service to our customer base
• Achieve Team KPI for Query Resolution / Document Processing
• Efficiently manage department mailboxes
• Develop and maintain excellent working relationships with external Customers, internal stakeholders and wider finance teams
• Deliver Monthly Audit to the required standard, ensuring AR Processes are fully in place and any documentation provided to Audit is 100% accurate
• Adhoc duties when required

Requirements:

• A good knowledge & understanding of Credit Control & Accounts Receivable processes
• Previous Accounts Receivable role experience in a fast-paced, multi-functional, Finance environment
• Office IT literate, preferably with advanced MS Excel skills
• Experience of working in a Shared Service centre
• Sage or other ERP system’s knowledge
• Fluent in English, verbal and written (Other European Languages beneficial – French, Spanish, German)
• Understanding of Basic Credit Control Practices
• Confident communicating by Telephone or email
• Excellent attention to detail

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.