Retail Operations Admin Assistant | Lookfantastic

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

 

Why be a Retail Operations Assistant at THG Beauty? 

The Retail Operations Assistant will support the team with key administrative tasks including sku set up, attribution and intake management, replenishing and allocating stock to existing and new stores. As our store portfolio expands we are developing new processes and systems to support this new growth so the person in this role will need to be adaptable, a problem solver and will be able to contribute to new ways of working.  

 

As Retail Operations Assistant, you’ll:  

• Manager end to end purchase order management of our exclusive store stock, including our pick ‘n’ mix assortment. 

• Escalate and highlight any risks to store purchase orders that may impact our assortment. 

• Work in collaboration with our warehouse to ensure the right stock is available to fulfil store replenishment. 

• Build strong relationships with the core buying and merchandising teams to stay informed on stock levels, new product launches and range amendments that may impact the stores. 

• Maintaining sku attributions for accurate reporting. 

• Maintaining and refreshing reports for analysis, trading decisions and business updates. 

• Allocates stock to store inline with display requirements, sales performance and up and coming events. 

• Be a main point of contact for store communications. 

• Store maintenance support, booking in contractors, facilitating VM changeovers etc. 

• Build brand relationships to support in facilitating new launches, product and VM updates.  

• Support in forecasting of store supplies. 

 

What skills and experience do I need for this role? 

• Experience working in retail is preferred  

• Commercial awareness 

• Organised, self-motivated and a key team player. 

• Time keeping to ensure deadlines are met 

• Attention to detail 

• Problem solver 

• Positive attitude 

• Flexible in order to meet the needs of a new and developing team 

• Microsoft packages, specifically Excel. 

• Strong communication skills. 

 

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 

• Enhanced maternity and paternity pay, depending on length of service.  

• Up to 10 days compassionate leave. 

• Buy back up to 3 days each year. 

• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 

• Access our in-house CBT therapist. 

• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

• State-of-the-art on-site gym. 

• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 

• Subsidised bus pass from Manchester City Centre to our ICON office.  

• Up to 50% staff discount on THG brands. 

• On-site staff shop. 

• Access to on-site barber. 

• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 

• Anniversary gifts when you hit 5 and 10 years of service.