Retail Assistant Cheshire Oaks (20 hours) ESPA

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

ESPA

Guided by 30 years' experience ESPA’s luxury skincare products go beyond the everyday skincare regimen to nourish and nurture your skin. The formulation of natural ingredients works together to create a sensorial wellness experience, imitating the luxury skincare treatments of a spa from the comfort of your home. 

Why be a Retail Assistant at THG Beauty? 

This is an incredibly exciting opportunity to join the brand of ESPA as a Retail Assistant in our brand new Cheshire Oaks store. The Retail Assistant is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. 

As a Retail Assistant, you’ll:  

Service 

• Provides world class level of customer service and product knowledge to all customers at all times.  

• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. 

• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.  

• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list 

• Support and be involved in events internally and externally. 

Sales 

• Achieve personal set goals and KPI’s  

• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.  

• Drive service, sales, loyalty and appointments with customers. 

Operational Excellence  

• Always a positive, professional and dynamic team member. 

• Ensure perfect store standards including top hygiene standards in all areas.
   
• Assist in the update and maintain VM of all brands 

What skills and experience do I need for this role? 

• Beauty retail experience preferred but not essential  

• Strong passion for ESPA and customer service essential  

• An ‘always on’ approach when at work. 

• Strong beauty knowledge and makeup application to self and others. 

• Strong communication skills 

• Full availability including weekends and bank holidays is imperative  

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 

• Enhanced maternity and paternity pay, depending on length of service.  

• Up to 10 days compassionate leave. 

• Buy back up to 3 days each year. 

• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 

• Access our in-house CBT therapist. 

• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

• State-of-the-art on-site gym. 

• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 

• Subsidised bus pass from Manchester City Centre to our ICON office.  

• Up to 50% staff discount on THG brands. 

• On-site staff shop. 

• Access to on-site barber. 

• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 

• Anniversary gifts when you hit 5 and 10 years of service.