Pharmacist | Lookfantastic Store

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

 

Why be a Pharmacist at THG Beauty? 

The In-Store Pharmacist will play a pivotal role in bridging the gap between healthcare and beauty, offering expert advice dermatological skincare, supplements, wellness products, and skin or hair treatments. You will ensure full compliance with pharmacy regulations while delivering an elevated customer service experience aligned with Lookfantastic’s premium beauty offering. 

 

As Pharmacist, you’ll:  

Pharmaceutical Care 

• Support customers with health-related beauty concerns (e.g., acne, eczema, hair loss, nutritional supplements). 

• Ensure the safe storage and handling of all pharmaceutical and regulated products. 

• Provide information on potential product interactions or side effects related to health and beauty products. 

Retail & Customer Engagement 

• Deliver exceptional customer service in a retail beauty setting. 

• Collaborate with beauty advisors to provide holistic consultations combining skincare/cosmetics with medical-grade or therapeutic solutions. 

• Upsell dermatological and beauty products in line with the customer’s needs. 

Regulatory & Operational Compliance 

• Ensure full compliance with GPhC (General Pharmaceutical Council) regulations and Lookfantastic operating procedures. 

• Maintain all necessary records and documentation for medication supply. 

• Monitor inventory levels of pharmacy stock, ensuring appropriate rotation and reordering of regulated items. 

• Act as the Responsible Pharmacist (RP) when on duty. 

Team Collaboration & Education 

• Provide ongoing training to retail and beauty staff on the pharmacological benefits of specific wellness and skincare products. 

• Participate and lead (when required) staff briefings and strategy meetings to align on customer care initiatives and service innovation. 

• Lead by example on the shop floor at all times.  

• Will act as the stores Duty Manager as required and lead the team, service and sales. 

• Engage and inspire the in store team daily to deliver world class service 

Operational Excellence  

• Adhere to all procedures and H&S regulations 

• Ensure perfect store standards including top hygiene standards in all areas 

• Update and maintain VM of brands when necessary  

• Strong communication to the team, customers and all brand representatives.  

• Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss. 

 

What skills and experience do I need for this role? 

• MPharm degree or equivalent in Pharmacy. 

• Current and valid registration with the GPhC (General Pharmaceutical Council). 
  
  
• Completed pre-registration year and passed the GPhC assessment. 
  
  
• Minimum 1–2 years of post-qualification experience preferred (newly qualified pharmacists with strong retail/customer service skills will be considered). 

• Experience in a retail setting with a strong customer service component. 
  
  
• Knowledge of cosmetic dermatology, nutraceuticals, and OTC health products is highly desirable.
   
• Passion for beauty, wellness, and customer care. 

• Confident communicator able to translate technical information into accessible, friendly advice. 

• Strong ethical standards and attention to detail. 

• Comfortable working cross-functionally with beauty advisors and retail teams. 

• Commercially aware, with the ability to identify opportunities for product recommendations and wellness initiatives. 

 

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 

• Enhanced maternity and paternity pay, depending on length of service.  

• Up to 10 days compassionate leave. 

• Buy back up to 3 days each year. 

• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP.
   
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

• State-of-the-art on-site gym. 

• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 

• Subsidised bus pass from Manchester City Centre to our ICON office.  

• Up to 50% staff discount on THG brands. 

• On-site staff shop. 

• Access to on-site barber. 

• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 

• Anniversary gifts when you hit 5 and 10 years of service.