Order To Cash Team Leader - Beauty

Location: Icon 1, WA15 0AF

About Finance at THG

THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

Why be a Order to Cash Team Leader at THG?

Currently reporting into the Beauty Order to Cash Manager the primary responsibility of the Order to Cash Team Leader is to lead the THG Beauty Brands Division within the Credit team, supervise and organise individual’s day to day activities and monitor performances.

The Order to Cash Team Leader acts as a subject matter expert and point of reference for issues relating to the activities of the THG Brands Beauty Credit and Accounts Receivables Team and ensures processes are executed in line with the Group procedures and according to the internal and external audit requirements. 

Responsibility is to manage the flow of work through effective LEAN techniques, observing all key business controls to ensure all work completed under the remit is ‘right first time’ and to identify poor processes and offer/deliver workable solutions.

As an Order to Cash Team Leader in Beauty you will:

• Organise, supervise and monitor the THG Beauty Brands Credit and Accounts Receivable Teams activities efficiently and effectively to ensure all Debt Reduction Targets, Cash Collection Targets, SLA’s and KPI’s are met
• Provide expertise and act as first point of reference to resolve business critical issues
• Deliver Cashflow Forecast on time on a 13-week advanced forecast basis
• Act as coach for Team Members, and act as first point of escalation for resolving internal and external THG Beauty Brands Credit and AR issues
• Manages incoming requests through work flow and schedules activities appropriately
• Develop and maintain excellent working relationships with External counterparts, Sales & Operational Teams, Insurance Brokers, internal customers and business partners
• Strives to achieve best practice performance levels as per benchmarks agreed with the Beauty OTC Manager
• Deliver Weekly Reporting of Aged Debt performance
• Deliver Insurance cover requirements for your Divisions, working with the Beauty OTC Manager to ensure T&C’s of our Insurance Policy are met
• Manage Month End Closure and re-opening effectively in line with the rest of the Group

Process Management and Improvement

• In liaison with the Beauty OTC Manager, identifies and implements continuous improvement initiatives
• Organise periodic feedback sessions for the team
• Evaluates new processes and ensures training material is produced for all team members,
• Trains and develops each Team Member with the latest process updates
• Document Key Processes

What skills and experience do I need for this role?

• A high volume shared service environment would be desirable
• Proven track record of high performance with Credit Control and Accounts Receivables experience
• Instil a responsive ‘right first time’ approach
• Experience in Managing a Trade Credit Risk Insurance Policy
• Professional education or equivalent experience
• Fluent in English verbal and written
• Relevant previous experience as a Team Leader 

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.