Loyalty Executive | LOOKFANTASTIC

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

 The Lookfantastic Loyalty scheme, LF Beauty Plus+, was launched in October 2022. It forms a key part of the customer retention strategy and is a priority focus area for the business. Reporting into the Loyalty Manager, the Loyalty Executive will play a key role in ensuring that the day-to-day of the scheme runs smoothly, reporting on scheme and campaign performance, whilst more broadly supporting with the growth and evolution of the loyalty scheme. 

As a Loyalty Executive, you’ll:  

• Build strong cross-functional relationships and collaborate closely with trade, buying, commercial, marketing and campaign stakeholders to ensure both day-to-day activity and large campaigns are planned and executed successfully 

• Support the Loyalty Manager in project managing the planning and execution of our existing loyalty programme whilst looking for opportunities to make optimisations to maximise the performance of the scheme 

• Ongoing reporting of project status, scheme and campaign performance against agreed KPIs to key stakeholders across the business 
• Leveraging existing data and reporting, as well as what’s happening more broadly in the market from a Loyalty perspective, bring a point of view to conversations and work with the Loyalty Manager to make recommendations that will drive planning and execution of Lookfantastic Loyalty activity 
• All loyalty materials are in-line with new Lookfantastic branding 

• Loyalty is integrated in all plans and comms executed optimally 

• Scheme benefits are being consistently delivered and opportunities to improve the execution of these benefits are identified 

• The Customer Experience is audited, reviewed and optimised ongoing (onsite, in-app, through CRM, offline) 

• International rollout of the loyalty scheme projects are supported as required 

• Omni-channel integration projects are supported as required 

 

 What skills and experience do I need for this role? 

• Experience working in a cross-functional role collaborating with multiple teams in different functions 

• Comfortable analysing data, working with analytics software such as Tableau and Google Analytics, and drawing out actionable insights 

• Strong understanding of loyalty schemes and the role they play 

• Experience within the retail industry, ideally the Beauty industry, desirable  

• Highly articulate and confident communicator with strong influencing skills 

• Ability to collaborate with multiple stakeholders in a fast-paced environment 

• Self-motivated multi-tasker able to handle multiple projects with good time management 

• Confident dealing with senior stakeholders with strong upwards management skills 

• Attention to detail 

• Results driven 

• Willingness to learn and develop 

 

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 

• Enhanced maternity and paternity pay, depending on length of service.  

• Up to 10 days compassionate leave. 

• Buy back up to 3 days each year. 

• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 

• Access our in-house CBT therapist. 

• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

• State-of-the-art on-site gym. 

• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 

• Subsidised bus pass from Manchester City Centre to our ICON office.  

• Up to 50% staff discount on THG brands. 

• On-site staff shop. 

• Access to on-site barber. 

• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 

• Anniversary gifts when you hit 5 and 10 years of service.