Head of Ecommerce | LOOKFANTASTIC

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a Head of Ecommerce at THG Beauty?

The Head of Ecommerce is a pivotal leadership position responsible for spearheading all aspects of ecommerce operations and strategy across the UK and EU markets. This role is charged with developing and executing a robust ecommerce strategy, optimizing trade planning, overseeing budget planning and delivery, driving innovation, and leading high-performing teams. Reporting directly to the Ecommerce & Subscriptions Director, the Head of Ecommerce will ensure regional alignment with the broader international vision while delivering commercial growth, market innovation, and outstanding customer experience. The role requires a strong leader who can balance strategic thinking with operational excellence, fostering team development and cross-functional collaboration.

As a Head of Ecommerce, you’ll:

Ecommerce Strategy & Trade Planning

Develop and execute UK & EU ecommerce strategies aligned with global objectives.
Lead trade planning, including pricing, promotions, and merchandising based on regional trends.
Use data-driven insights to optimize customer journey, conversion rates, and personalization.

Budget Planning & Delivery

Own UK & EU ecommerce P&L, ensuring sales, margin, and profitability targets.
Lead budgeting, forecasting, and financial planning, presenting updates to senior leadership.
Monitor KPIs and deliver actionable insights for continuous improvement.

Innovation & Platform Optimization

Drive innovation through new technologies and digital enhancements to improve site performance.
Partner with tech teams to implement platform improvements and AI-driven personalization.
Lead rollout of new ecommerce features and CRO initiatives to boost engagement.

Team Leadership & Development

Inspire and develop UK & EU ecommerce teams, fostering collaboration and high performance.
Provide mentorship and growth opportunities, instilling a customer-centric, agile mindset.

Regional Localisation & Market Expansion

Adapt strategies to local market needs, ensuring compliance with UK/EU regulations.
Collaborate with marketing and retail media teams on regional partnerships and offerings.

What skills and experience do I need for this role?

Proven track record in delivering ecommerce sales, margin, and profitability targets across UK & EU markets.
Strategic thinker with experience developing and executing multi-region ecommerce and digital trading strategies aligned with global objectives.
Commercially astute, confident managing P&L, driving cost optimization, and presenting data-driven performance updates to senior leadership.
Expert in trade planning and digital merchandising, leveraging pricing, promotions, and UX enhancements to improve conversion rates and AOV.
Strong analytical skills, able to interpret KPIs and customer data to inform decisions and optimize performance.
Innovative and tech-savvy, experienced in implementing platform enhancements, personalization tools, and new technologies to improve site speed, search functionality, and customer experience.
Leadership excellence, with a history of building and inspiring high-performing teams, fostering collaboration, and driving a customer-centric culture.
Regional expertise, understanding UK/EU ecommerce nuances including localization, compliance, payment methods, and logistics.
Adaptable and growth-focused, capable of accelerating regional expansion through tailored strategies and innovative solutions.
Stakeholder management skills, adept at collaborating with cross-functional teams to deliver cohesive strategies and continuous improvement.

What’s in it for me?

Career Development

Access bespoke development programmes that have been designed and developed by our in-house L&D team.

Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

25 days annual leave plus bank holidays.

Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!

Enhanced maternity and paternity pay, depending on length of service.

Up to 10 days compassionate leave.

Buy back up to 3 days each year.

Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

Access face-to-face and virtual appointments with our in-house GP.

Access our in-house CBT therapist.

Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

State-of-the-art on-site gym.

Access to our on-site physio.

Other Perks

Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

Subsidised bus pass from Manchester City Centre to our ICON office.

Up to 50% staff discount on THG brands.

On-site staff shop.

Access to on-site barber.

Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.

Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Head of Ecommerce | LOOKFANTASTIC

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