General Catering Assistant (Part Time - 20 hours)

Location: Omega, Skyline Dr, Burtonwood, Warrington WA5 3TP

About Central Functions                       

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About THG Catering

THG Catering is innovative, creative and devoted to providing catering services within THG to the highest possible standard. We are people focused, resourceful and proactive in every operation we manage. We fuel the warehouse and operational management teams, provide fantastic workspace coffee bars, maintain and deliver state of the art vending banks, cater for every office meeting through our internal buffet service and drive the entire work force with a varied and modern catering operation. Our teams and people are our most important asset and we provide a committed, dedicated and passionate environment for our employees to grow, develop and express themselves through the services we provide.

Responsibilities:

Reports to: Head Barista/Coffee Shop Manager/General Manager

• Adhere to all client and company health & safety policies and procedures at all times e.g. food handling, manual handling, fire procedures.
• Complete, maintain and update all food safety and health & safety paperwork correctly on a continual basis to ensure full compliance.
• Maintain the cleanliness of all front of house & back of house and surrounding working areas ensuring health & safety hazards, issues, near misses & accidents are reported to your line manager at the earliest opportunity.
• All health & safety and food safety paperwork is required to be completed when required.
• Ensure food production methods and all meals are delivered to the required quality standards at the specified times to create a consistent customer experience and avoid any service failures or penalties.
• To create hot beverages of the highest quality and to company specifications.
• Ensure all equipment and machinery is in safe working order; all faults/repairs are reported to your line manager at the first opportunity.
• Provide the highest level of customer service by demonstrating THG values and behaviours at all times to colleagues, customers and clients.
• Check invoices and delivery notes and report any anomalies to your line manager.
• Assist with the receipt, correct storage and quality of food supply and report any concerns or observations to your line manager.
• Ensure coffee grind, dose and shot times are maintained to company specifications.
• Ensure the recovery and storage of food and correct labelling procedures are followed.
• Follow all recipes provided to ensure full compliance with nutritional/dietary requirements, and all beverages are in line with company standards and specifications.
• To assist in the kitchen when required to ensure that the site is operating in the most effective & efficient way. Some cooking and food preparation will be required for this role.
• To assist with all delivery, buffet, desk drop and external catering concepts.
• Assist with conducting and monitoring all stocktaking procedures ensuring minimal risk of waste.
• Attend regular training as directed by your line manager according to the requirements of the company.
• Be flexible and comply with any reasonable requests made by your line manager including if necessary working within other units within reasonable distance.
• To ensure all products are charged for correctly, following all profit protection policies and procedures.
• Follow any reasonable management request.

Requirements:

• Experience working in a catering environment
• Must be able to produce latte art
• Have experience in training coffee standards
• Calibration of coffee machines

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.