Ecommerce Executive | Beauty Brands

Life at THG Beauty

We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team. 

 

Why be an Ecommerce Executive at THG?

We are seeking a motivated and results-driven Ecommerce Executive to join our Beauty Brands team. The ideal candidate will be responsible for owning the website, from daily hygiene checks to execution of key campaigns, optimising the customer journey, and driving sales growth. This role will collaborate with several teams across the business, including marketing channels, buying, and merchandising, to support the delivery of our Ecommerce strategy.

 

As an Ecommerce Executive, you'll:

• Website Management: Oversee the day-to-day operations of the website, ensuring a seamless shopping experience for customers.
• Sales Strategy: Actively support the implementation of strategies to support sales performance, improve conversion rates, and enhance customer engagement.
• Digital Marketing: Collaborate with the marketing teams to execute online campaigns, including CRM, PPC, App, and Affiliates.
• Analytics and Reporting: Monitor website performance and analyse data to identify trends, customer behaviour, and areas for improvement. Complete reporting of performance metrics to ensure alignment with business objectives.
• Customer Experience: Implement a customer-first mindset to ensure high customer satisfaction through customer journey optimisation to deliver a best-in-class experience.
• Cross-Function Collaboration: Work closely with buying and merchandising teams to support stock management and brand performance.
• Competitor Analysis: Stay informed about industry trends and competitor activities to inform decisions.

 

What Skills and Experience Do I Need?

• Time management: Prioritise, structure work & effectively manage time.
• Analytical ability – strong understanding of ecommerce KPIs and how to influence these.
• Excellent communicator – both written and verbal.
• Awareness of the beauty industry.
• Ability to form good working relationships with internal teams.
• Creative thinker with a data-driven approach to problem-solving.

 

What’s in it for me?

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 
• Enhanced maternity and paternity pay, depending on length of service.  
• Up to 10 days compassionate leave. 
• Buy back up to 3 days each year. 
• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 
• Access our in-house CBT therapist. 
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 
• Up to 50% staff discount on THG brands. 
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 
• Anniversary gifts when you hit 5 and 10 years of service.