Demand Manager | THG Labs

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

About THG Labs

THG acquired Acheson & Acheson in 2018 to bring full service, product development and manufacturing in-house to supply innovative branded and THG Beauty Brand products to the industry. In 2022 Acheson & Acheson became THG Labs. Capabilities include:

• In-house market knowledge and trends
• End-to-end service from idea generation through to manufacturing and launch
• Technical, commercial and production expertise
• Outstanding customer service

 About The Demand Team

Based within the THG Labs division of the business, The Demand Team is responsible for providing a detailed 24-month rolling volumetric forecast for each customer, broken down by individual SKU.  

Their primary purpose is to ensure the organisation can anticipate and meet customer demand effectively.  By meticulously analysing and forecasting demand movements, the team identifies potential risks and opportunities, enabling the organisation to make informed, data driven decisions.  

This proactive approach allows the wider Supply Chain teams to optimise inventory levels, improve customer service whilst enhancing overall operational efficiency.

Additionally, the demand planning team fosters strong collaborative relationships with the customer base to enhance and agree on forecasts, ensuring alignment and mutual understanding.  The insights are vital for aligning operational delivery through the S&OP process

Why be a Demand Manager at THG Beauty? 

Reporting to Commercial Director, the Demand Manager is responsible for leading and managing the demand planning process ensuring a robust business forecast is in place for a 24-month horizon and company KPI’s where applicable are achieved.  The role balances short term issues with Demand and Supply. 

The business forecast is used as the key driver for cross functional collaboration through the S&OP process and is key in the Integrated operational planning cycle.

As a Demand Manager you’ll:  

• Lead monthly Customer account reviews with all customers to identify risks and opportunities. Align on the best Forecast vs. any agreed EOQ’s / liability agreements / stock holding agreements.
  Involving Product and Commercial teams where applicable.
  Providing an operational volumetric Forecast for the wider Supply Chain team, whilst presenting the financial equivalent to the Commercial Director, highlighting risks / opportunities / disruptors.
• Prepare, present and own relevant data, highlighting anomalies and actions in the Demand Review as part of the wider S&OP Process.
• Engage, lead and develop the Demand Planning team.
• Lead & deliver continuous improvement of the demand planning process, whilst ensuring these are aligned across all customers. Support the Commercial Director and Operations Director in framing Demand planning strategy to ensure ongoing deliverables.
• Establish best practice methods, (statistical models and segmentation tools) to create Forecasts, measure accuracy to drive continuous KPI service, accuracy and therefore inventory availability improvements.
• Lead compliance (in conjunction with the customer base) to forecast, open/closed windows, thereby ensuring a robust demand forecast is always visible across a rolling 24-month period to both the wider business and customers alike.
• Lead the SKU Resurrection process.
• Support the short-term demand management process to identify and manage supply / capacity challenges as well as excess stock opportunities, aligning all stakeholders in Supply Chain, Commercial and Product teams.
• Lead the change management and discontinuation process taking the most Commercial approach to change.
• Lead Forecast and Inventory planning meetings relating to NPD/Discontinuations to maximise opportunities, minimise exposure and delivery of customer service levels.
• Communicating effectively, pro-actively and positively with all teams, colleagues and managers.
• Take reasonable care for the Health and Safety for yourself and other persons who may be affected by your work.
• Cooperate with regards to all company Health and Safety measures, following H&S training when required.
• Report to a person in authority any work situation which may represent a serious or imminent danger to health and safety or any shortcomings in the protection arrangements to Health and Safety. In respect of any hazards remember ‘see it, report it’.
• Help create a positive H&S culture, by continually coaching a safe working environment.
• Helping to promote a positive & inclusive working atmosphere within the company.
• Any other duties that may be required from time to time from you line manager 

What skills and experience do I need for this role? 

• Demand Planning experience.
• Detailed knowledge of Demand Planning tools as well as sales & demand forecasting.
• Experience of running process flows for product change, S&OP, SIOP, IBP, demand & supply planning.
• End to end knowledge of Supply Chain & commercial acumen.
• FMCG Supply Chain or Commercial experience working within the FMCG market space.
• Experience managing a team and key stakeholders.
• Strong communication, influencing skills, the ability to manage change and creatively problem solve.
• Strong PowerPoint and Excel skills.
• Sage X3 experience desirable.
• ERP knowledge / Forecasting systems knowledge, essential.
• SQL experience desirable.
• Membership of accredited organisation such as the IOSCM desirable.