our commitment

Creating sustainable and enduring brand impact

At THG, we build, grow and accelerate world-class brands using innovative technology and solutions.  

Our vertically integrated business means that we are uniquely placed to embed sustainability and best practice at the heart of product design, manufacture, delivery and our entire customer journey.  

Aligned with the UN’s Sustainable Development Goals, THG (eco) underpins our commitment to sustainable growth and is dedicated to making a positive impact on our planet and for our people.   

We are passionate about driving sustainability across all our products and services to create enduring and permanent positive change for our customers and THG Ingenuity partners.  

Progressive sustainability, designed with purpose

PROGRESSING OUR PLANET

Climate Action

Reducing carbon emissions is imperative in the fight against climate change.   

While we work hard to reduce our carbon footprint, we have taken immediate climate action by calculating and offsetting all emissions associated with the operations of our business. THG and our proprietary ecommerce platform, THG Ingenuity, have achieved CarbonNeutral® company and service certifications, respectively, in line with the Carbon Neutral Protocol – the leading global framework for carbon neutrality.   

Through our carbon offset initiatives, we have purposely selected projects that not only seek to restore and protect the planet’s natural resources, but also provide employment, education and positive societal impact to the communities they are based in. 

We have also taken action to help make it easier for our customers to take a stand against climate change. On World Environment Day in June 2021, we announced the launch of (more:trees) by THG (eco). (more:trees) is a new proposition for THG brands and THG Ingenuity partners, enabling customers to plant a tree and make a difference to the planet in one easy click when they shop online. To mark the launch, THG made a pledge to plant 1 million trees on behalf of customers, benefitting important conservation projects across the world.   

Our next step will be to report on THG’s progress and publish our carbon reduction targets aligning with the Government’s target for net zero greenhouse gas emissions by 2050, and the Paris Climate Agreement to limit the global temperature increase to 1.5 °C.     

Protecting natural resources

Responsible sourcing and consumption are important in protecting global ecosystems and the natural resources we rely on. As a Group, we have ongoing programmes to ensure our own-brand health and beauty products are developed and manufactured sustainably and responsibly. 

Beyond our products, we are also taking steps to source sustainable materials for our packaging. For instance, all the cardboard used for our packing and shipping boxes is FSC certified, made with materials sourced from responsibly managed forests. We even operate a closed-loop recycling solution for our cardboard waste, which is collected and recycled into new boxes for us to reuse. 

As well as reducing our environmental impact, we strive to empower and support the individuals and communities who are impacted by our supply chain in the UK and across the globe. Through Sedex, one of the world’s leading ethical trade membership organisations, we engage with our suppliers to review and audit their environmental and ethical performance, ensuring that responsible practices are being upheld throughout our supply chain.  

Eliminating Waste

We’re taking significant steps to reduce our operational waste and increasing the proportion of recyclable packaging for our own brand products.   

We constantly review the materials, sizes and specifications of our packaging, taking big steps to reduce our plastic consumption, increase the use of recycled content and bio-based plastics, and developing innovative ways to help our customers reduce waste too.  

In January 2021, we announced the launch of recycle:me by THG (eco), giving THG Beauty brands the ability to offer customers a simple way to recycle their packaging. The scheme enables customers to return their plastic packaging to us to be recycled, free of charge, no matter what the brand.  

Our next step will be to roll out recycle:me to even more THG brands and THG Ingenuity partners, creating a closed-loop system for often hard-to-recycle plastics.  

Progressing Our People

Improving Health & Wellbeing

At THG, our people are our greatest asset, and we are proud to be named as one of The UK’s 25 Best Big Companies to Work For 2021.

From developing exceptional apprenticeship programmes to rewarding colleagues who have been with us from day one, we have established a variety of internal programmes and initiatives, built to propel progression and development, while supporting our employees’ mental and physical wellbeing along the way. 

As well as an on-site UK Doctor and Physiotherapist, we have over 100 trained mental health first-aiders on hand to support staff across every location. Our employees can also access round-the-clock advice through RetailTrust and SilverCloud, an award-winning supplier of digital mental health and wellbeing solutions. We continue to develop and grow these services within THG, and run regular focus months to drive positive change throughout the business.   

The global reach of our brands helps to inspire positive health and wellbeing to millions of people across the world. Whether that is through responsible and effective nutrition with Myprotein, Myvitamins and Myvegan, or through natural skincare and relaxation with ESPA, our products are designed to help our customers lead a healthy lifestyle.  

THG in the Community

We are passionate about helping our local and global communities to thrive. Throughout the year, our individual THG brands support a variety of charities and local causes and we are proud to be making a positive difference to the community. 

At the height of the Covid-19 pandemic, THG responded to the immediate crisis by providing a £10 million aid package of support. As well as donating £1 million to two Manchester-based charities, we donated £4 million worth of critical products and services to vulnerable people and keyworkers in Manchester, including NHS staff on the frontline. The remaining £5 million was pledged to help people outside of the North West area, including international markets.   

Generating a Sustainable Economy

THG provides over 10,000 jobs globally and continues to deliver a positive, sustainable contribution to the global economy through significant growth year-on-year. We continue to invest locally as we develop and grow and are committed to contributing fairly to the economy through strong governance and responsible business. 

Designed with Purpose

We are busy turning our vision to drive progress into reality as we continue on our sustainability journey. We will be sharing more on this with you soon, including the ambitious targets we have set ourselves. 

Progressing The

In 2015, the United Nations launched the Sustainable Development Goals (SDGs). There are 17 interconnected SDGs in total, which act as the blueprint to achieve a better and more sustainable future for all.

The SDGs address the global challenges we face including poverty, inequality, climate change, environmental degradation, peace and justice. THG impacts directly and indirectly on all of the SDGs and we believe it is our duty as a global business to drive positive change to support them.

Our sustainability strategy has been designed to allow us to effectively support a number of Goals that have been identified as a priority for THG Eco.

1) Progressing our planet
2) Progressing our people
How It Works

Carbon Neutrality

THG is committed to reducing its environmental impact as much as possible. In addition to ongoing projects to reduce our carbon footprint, we are providing essential finance to six impactful emission reduction projects through our carbon offsets. These projects not only help protect our climate, but also drive positive societal impact to the communities we’re supporting.

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