Category: Press Releases

THG Ingenuity announces 5-year partnership with Hotel Chocolat

THG Ingenuity, the Technology Services division of THG Holdings plc (“THG” or the “Group”), a global technology platform, specialising in taking brands direct to consumers, today announces a five-year partnership with Hotel Chocolat, the UK based luxury chocolatier. The agreement will launch the brand’s direct-to-consumer (DTC) offering in the United States, with the retailer accessing the full suite of services offered by THG Ingenuity.     

This digital partnership aligns Hotel Chocolat’s expansion strategy into the US market with THG Ingenuity’s cross-border expertise. THG Ingenuity will provide its enablement platform to the premium retailer, along with digital brand services and a complete fulfilment solution including chilled storage distribution. With the US Cocoa and Chocolate Market set to reach US$ 67.22bn by 2025* this new partnership will ensure Hotel Chocolat is well positioned to meet increased demand.  

By offering a DTC platform, the brand can build a more personalised relationship with its US-based customers and has the potential to generate a long-term, sustainable presence online. THG Ingenuity’s brand-building services will also provide trading and marketing expertise as well as performance solutions and technological support.   

THG Ingenuity’s chilled fulfilment network offers the option for product personalisation as well as the use of several US warehouses to offer favourable delivery times to customers across the region. This network includes capabilities for customers based in New York and Los Angeles with next-day delivery available across both the east and west coast. 

In this new partnership, THG Ingenuity will deliver the following benefits: 

  • A proprietary, end-to-end platform with fully integrated trading, merchandising, marketing modules, real-time data feeds and a single customer view
  • Multiple THG fulfilment centres across the US, including California, Texas, Kentucky, and Florida 
  • In-house digital marketing services across proprietary marketing and influencer platforms, which includes access to a network of over 10,000 active influencers (THG Society)
  • Proprietary fraud prevention platform, featuring device fingerprinting, data matching against known fraud, API capability and business intelligence tools (THG Detect)
  • International customer service, with integrated translation services and with communication via email, live chat, iMessage, WhatsApp, Weibo, ABC, Revoo and other local platforms

Matthew Moulding, Founder, Chairman and CEO of THG said: “We are proud to announce this partnership with Hotel Chocolat, bringing our DTC and ecommerce capabilities to this renowned UK retailer and helping it to reach an international audience. It comes at a particularly crucial time for the British retail sector, when brands must flex in response to the constantly evolving environment.

“Hotel Chocolat will now benefit from the powerful and scalable infrastructure of THG Ingenuity, joining a host of other third-party clients and our own brands that have achieved global growth through our proven model.” 

Brendan Drake, CEO of Hotel Chocolat inc, said: “We are excited to announce our partnership to help accelerate the digital growth of the brand in the USA.

“THG Ingenuity offers an end to end solution for e-commerce and digital supply chain with the potential to build meaningful scale.”

THG Ingenuity recently confirmed a digital transformation partnership with Homebase, migrating the brand’s traditional approach to retail to a DTC solution. The partnership with Hotel Chocolat will similarly allow the brand to respond more directly to changes in consumer buying behaviour, by expanding into new markets utilising THG Ingenuity’s end-to-end approach.

* https://www.globenewswire.com/news-release/2019/06/26/1874567/0/en/Cocoa-and-Chocolate-Market-to-Reach-US-67-22-Bn-by-2025-Recent-Emphasis-on-Health-as-well-as-Flavor-to-Enable-Growth-says-Fortune-Business-Insights.html

ENDS

For more information, please contact:

THG For investor enquiries, Matt Rothwell     For media enquiries, Viki Tahmasebi  Matt.Rothwell@thehutgroup.com +44 7788 334 569   Viki.Tahmasebi@thg.com +44 7966 028 340  
Instinctif Partners (Public relations advisor to THG) Guy Scarborough Damian Reece    +44 7917 178 920 +44 7931 598 593

Notes to Editors

About THG

THG is an international online retailer and technology company. Founded in 2004 by CEO Matthew Moulding, Manchester-based THG now operates 200+ localised websites, retailing goods in 169 countries. In the year to 31 December 2019, the Group grew sales by 24% to £1.14bn, with 66% of sales generated internationally. More than half of THG’s sales come from its own brand products. THG owns Lookfantastic and Myprotein amongst other brands operating primarily in the beauty and wellbeing sector.

About THG Ingenuity

THG Ingenuity is THG’s end-to-end ecommerce platform, powering THG’s own business as well as those of brands and retailers around the world. THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally and now powers 3rd party brands on a SAAS basis.

THG Ingenuity is partnered with leading retailers across the globe, including Groupe L’Occitane, PZ Cussons Beauty and Nintendo. THG Ingenuity helped the Group dispatch over 80 million items during the year ended 31 December 2019 to customers across the world and saw THG reach the top of the Sunday Times profit track for two consecutive years.

THG INGENUITY AND HOMEBASE AGREE 10 YEAR D2C DIGITAL TRANSFORMATION PARTNERSHIP

THG Ingenuity, the Ecommerce Services division of THG, today announces a 10-year partnership with Homebase in a multi-million-pound deal to digitally transform the British home and garden retailer. 

Homebase will have access to THG Ingenuity’s proprietary end-to-end ecommerce solution to replace current systems, including web development and hosting, a global fulfilment and payment infrastructure, digital channel and proposition management, brand building and strategy, alongside the production of digital first content from THG’s content studios.  

Teaming THG Ingenuity’s digital strength with the in-store knowledge and heritage of Homebase will create a scalable, immersive omni-channel opportunity for the retailer, boosting its direct to consumer (“D2C”) potential in the UK and internationally, launching the fully integrated proposition from early 2021. The end-to-end and fully integrated solution will deliver a seamless customer experience through operations and data including reserve in store, endless aisle, loyalty, digital kiosk and personalisation.  

This major long-term partnership with Homebase is part of THG Ingenuity’s strategy to expand in the home retail sector; a predominantly offline industry that presents a huge potential for digital growth via ecommerce in better supporting a frictionless customer purchase journey between instore and online.  

THG Ingenuity is THG’s proprietary, end-to-end technology and operating platform that has enabled the group to successfully build and scale its own global, D2C brands, including Myprotein and lookfantastic. THG Ingenuity’s third-party clients include Nestle and PZ Cussons. 

Matthew Moulding, Founder and Chief Executive Officer of THG, said: “We are incredibly excited to be working with one of the UK’s biggest players in the home and garden retail sector and there is huge potential for us to grow Homebase’s D2C capabilities with our proven infrastructure and services.  

The global retail landscape is changing and the current climate has accelerated digital plans for many businesses. This partnership is testament to the strength and reputation of THG Ingenuity to deliver a world-leading ecommerce solution that can power businesses of all sizes, in the UK and globally.” 

Damian McGloughlin, CEO of Homebase, comments: “This partnership will significantly fast-forward our digital plans and create an incredible new shopping experience for customers. We have a unique opportunity to move with the rapidly changing retail landscape, and leapfrog ahead to an experience that exceeds customers’ demands for online shopping that’s both easy and inspirational. We’ll combine the best of bricks-and-mortar with The Hut Group’s world-class expertise, to advise, excite and inspire our customers with new ways of shopping we know they’ll love.” 

ENDS 

For more information, please contact: 

The Hut Group (THG): Viki Tahmasebi, viki.tahmasebi@thehutgroup.com, 07966 028340 

M&C Saatchi Public Relations – on behalf of Homebase: Flick Hudson, HomebasePR@mcsaatchi.com,  

07809 463567 

Homebase: Claire Abercrombie, claire.abercrombie@homebase.co.uk, 07753 310573 

Notes to Editors 

About The Hut Group 

The Hut Group (THG) is an international online retailer and technology company. Founded in 2004 by CEO Matthew Moulding, Manchester-based THG now operates 178 localised websites, retailing goods in 169 countries. In the year to 31 December 2019, the Group grew sales by 24% to £1.14bn, with 66% of sales generated internationally. More than half of THG’s sales come from its own brand products. THG owns Lookfantastic and Myprotein amongst other brands operating primarily in the beauty and wellbeing sector. 

About THG Ingenuity 

THG Ingenuity is THG’s end-to-end ecommerce platform, powering THG’s own business as well as those of brands and retailers around the world. THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally and now powers 3rd party brands on a SAAS basis. 

THG Ingenuity is partnered with leading retailers across the globe, including Johnson & Johnson, Groupe L’Occitane, PZ Cussons Beauty and Nintendo. THG Ingenuity helped the Group dispatch over 80 million items during the year ended 31 December 2019 to customers across the world and saw THG reach the top of the Sunday Times profit track for two consecutive years. 

About Homebase 

Founded in 1979, Homebase is a home and garden projects retailer offering customers the inspiration, expertise and products to create a home they love – all in one place. 

Its wide range of products covers garden, decorating, home furnishings, kitchens and bathrooms, alongside complementary concessions from some of the UK’s leading brands. Inspirational new store layouts are helping millions of customers combine on-trend collections with the project ideas, practical advice, partners and tools to bring their home and garden visions to life. 

Homebase operates 164 stores and 23 standalone Bathstores employing over 6,600 people across the UK and Ireland, whose specialist knowledge sits at the heart of the friendly and inspiring in-store experience Homebase offers its customers. 

THG INGENUITY SIGNS £100M+ OF PARTNERSHIPS WITH GLOBAL BEAUTY BRANDS & BRAND OWNERS

THG Ingenuity, the technology services division of THG, today announces the signing of major partnership agreements with global beauty brands Elemis, PZ Cussons Beauty, Burt’s Bees, Nuxe, By Terry and Revolution Beauty, as part of the wider beauty portfolio of clients, collectively worth more than £100 million.  

Through the partnerships, THG Ingenuity will accelerate each brand’s transition towards a direct-to-consumer (“DTC”) model to meet the growing online consumer demand. The agreements are also testament to THG Ingenuity’s ability to deliver this digital transformation across all touchpoints of the consumer journey effectively. 

  • Elemis – THG will launch Elemis through localised DTC offerings across 15 territories in Europe and Asia over the next 12 months. Elemis will leverage THG’s localisation expertise and global distribution centres in the UK, Poland, Australia and Singapore for greater fulfilment efficiencies and to offer shorter delivery times and more relevant shopping experiences to their customers; 
  • PZ Cussons Beauty – The partnership will see THG Ingenuity facilitate its shift to DTC ecommerce at pace, with the launch of three of their consumer brands, St Tropez, Sanctuary Spa and Fudge professional, in under six weeks; 
  • Burt’s Bees – THG will initiate the European site roll-out for Burt’s Bees, the natural skincare brand, which commenced with the UK site launch in May 2020. THG’s offering includes its trading & performance marketing analytics to optimise performance which has led to a fast start with website performance trading at +146% revenue vs the initial target of 60% organic growth; 
  • Nuxe - The brand is about to launch its global DTC online business with THG Ingenuity in the USA, complemented by a JBP for THG Ingenuity’s own reseller sites Skinstore and Lookfantastic. The next phase of the partnership will see further sites rolled out across America and Asia Pacific. 
  • Revolution Beauty – Initially delivering a DTC online business for the US and Australia in 2020, THG will complement the British beauty brand’s existing ecommerce offering and enable it to enter new markets. The partnership reflects the growing number of established brands that are benefitting from THG’s international infrastructure and local knowledge of global territories to expand their presence. 
  • By Terry – THG Ingenuity is partnering with the French firm on a new brand launch across all end-to-end services. This will include brand development and strategy, content and packaging, DTC and managed services in trade and performance marketing.  

Each brand will access THG Ingenuity’s full range of ecommerce solutions, from its end-to-end, proprietary DTC technology platform to its international fulfilment and payments infrastructure complemented by further global solutions across hosting, translations, brand development and creative content. Crucially, the brands will have access to, and full ownership of, an exhaustive pool of data that underpins all of THG Ingenuity’s operations, led by its data analytics division.  

THG Ingenuity offers its partners a long pipeline of innovation, empowering them to stay ahead of the curve as the retail landscape continues to evolve. Beauty-industry players specifically will need to lean on innovative tools to capture and convert the attention of existing and new customers in the coming years. THG Ingenuity is constantly developing these tools, having recently filed a patent for its Foundation Finder Technology, which allows consumers to colour-match from home using THG’s own colour card, machine learning and computer vision technology. This is one example of how partners can benefit from its technology roadmap.  

Matthew Moulding, Founder and Chief Executive Officer of THG, said: “The consumer shift to online continues at pace and a resilient, world class, DTC operation has become a necessity for brands to generate sustainable long-term growth. Through THG Ingenuity’s proprietary technology, brands can leverage our end-to-end capabilities to launch, market and fulfil their product offering at pace and accelerate their international expansion.  

“The latest partnership agreements with some of the leading international beauty brands are a testament to the strength of THG Ingenuity’s proven technology services.” 

ENDS 

For more information, please contact: 

The Hut Group (THG): Viki Tahmasebi, viki.tahmasebi@thg.com, 07966 028340 

Notes to Editors 

About The Hut Group 

The Hut Group (THG) is an international online retailer and technology company. Founded in 2004 by CEO Matthew Moulding, Manchester-based THG now operates 178 localised websites, retailing goods in 169 countries. In the year to 31 December 2019, the Group grew sales by 24% to £1.14bn, with 66% of sales generated internationally. More than half of THG’s sales come from its own brand products. THG owns  Lookfantastic and Myprotein amongst other brands operating primarily in the beauty and wellbeing sector. 

About THG Ingenuity 

THG Ingenuity is THG’s end-to-end ecommerce platform, powering THG’s own business as well as those of brands and retailers around the world. THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally and now powers 3rdparty brands on a SAAS basis. 

THG Ingenuity is partnered with leading retailers across the globe, including Johnson & Johnson, Groupe L’Occitane, PZ Cussons Beauty and Nintendo. THG Ingenuity helped the Group dispatch over 80 million items during the year ended 31 December 2019 to customers across the world and saw THG reach the top of the Sunday Times profit track for two consecutive years. 

Talent 

The Hut Group is the #1 place for ambitious young talent. By the end of 2019, THG employed over 7,000 people, more than double compared to 2016, with 1,500 jobs created in 2019. 

THG Sales Surpass £1bn on Continued Profit Growth and Major Investment

RESULTS FOR THE YEAR ENDED 31 DECEMBER 2019

The Hut Group (“THG” or the “Group”), the Manchester-based Consumer brand & technology group, pre-eminent in Beauty & Wellness, today announces results for the year ended 31 December 2019.

The full report can be viewed here.

Financial highlights

  • Group sales up 24% to £1,140m (2018: £916m);
  • International sales now 66% of Group sales;
  • Gross Profit increased by 22% to £511m (2018: £417m);
  • EBITDA1 up 22% to £111m (2018: £91m);
  • Continued strong growth in own brand revenues, with 50% of Group sales coming from own brands;
  • Group 3-year sales CAGR of 31% and 3-year EBITDA CAGR of 31%;
  • Agreed new financing facilities of €1bn, to drive major investments in Beauty, Nutrition, Technology and Infrastructure;
  • Over 20% of THG’s share capital has been awarded to employees since the Group was founded, demonstrating THG’s commitment to people and staff sharing in the value they help to generate; and
  • Increased capital investment across Technology & Infrastructure projects, including Manufacturing, Logistics and Offices – totalling more than £1bn since 2016.

Operational highlights

  • Strategic investment to acquire luxury natural haircare brand Christophe Robin, to complement THG’s international Beauty offering;
  • Major technology agreement signed with Nestlé Health Sciences post year-end to launch brands into 20 global territories;
  • Exchanged contracts with Airport City Manchester to develop ‘THQ’, a new global headquarters campus;
    • Located adjacent to the UK’s third biggest airport, the first phase will see the creation of cutting-edge office space totalling 288,000 sq. ft.;
    • Two further phases contracted to facilitate THG’s future growth plans to expand the campus to c. 1,000,000 sq. ft. which, on completion, will support up to 10,000 jobs.
  • Expanded experiential marketing infrastructure with two prestigious property acquisitions;
    • Eclectic Hotel Group, comprising two luxury boutique hotels: King Street Town House and Great John Street Hotel;
    • 100 King Street, an iconic 12,000 sq. ft. building in Manchester city centre;
  • Continued investment in THG Ingenuity, the Group’s proprietary technology proposition, plus further expansion of international fulfilment centres including £60m acquisition of a new facility in Poland;
  • THG’s global footprint includes operating across 40+ currencies, and is supported by 50+ payment options, delivering in 169 countries with over 150 final mile courier services;
  • Broke ground to commence construction of Icon, THG’s £135m bespoke digital content hub, set to complete in late 2020; and
  • Created 1,500 jobs during 2019, largely in the North West, taking total worldwide workforce to over 7,000 people.

THG Ingenuity

Over the last three years, THG has invested more than £600m to enhance its leading proprietary ecommerce technology engine, while significantly expanding its client base of leading international retailers. THG also continued to invest to develop its physical assets, including over £60m in 2019 on a freehold owned Polish Fulfilment Centre, which provides a full Brexit hedge and complements its facility in Cheshire, England. THG Ingenuity’s global fulfilment network now consists of 12 centres across the world, serviced by over 150 different final mile delivery options.

THG Ingenuity’s technology platform is continually enhanced by a team of more than 400 in-house technical experts, who delivered over £37m of enhancements to the platform in 2019 alone, which range from courier and payment method integrations to functionality development and security enhancements.

In April 2020, THG Ingenuity announced a major agreement with Nestlé Health Science (NHSc) to deliver a fully serviced, global ecommerce platform, to internationally scale a number of NHSc’s brands. The partnership will provide NHSc with a single service-point, through the THG Ingenuity platform, to launch and scale brands online in 20 territories across North America, Europe and Asia.

THG Experience

The Group maintained its focus on becoming a global leader in connecting content creators and influencers with brands, as part of its innovative approach to consumer engagement in both the online and offline environment.

THG continued to invest in its experiential marketing infrastructure, acquiring two prestigious Manchester property assets: Eclectic Hotel Group, which comprised the King Street Town House and Great John Street Hotel, and 100 King Street, an iconic 12,000 sq. ft. building, offering unique entertainment and event space in Manchester city centre. The properties build on THG’s existing portfolio and are used to host immersive Influencer and Brand Partnership events.

THG continued to grow its partnership network which now features more than 4,500 creators working across markets and platforms. The expanding network helps THG to drive deeper relationships and continued customer engagement with its global customer base.

THG Talent highlights

By the end of 2019, THG employed more than 7,000 people having created approximately 1,500 new roles in the year. In March 2020, the Group also created more than 500 new positions across its manufacturing and distribution sites with a particular focus on applicants in the North West who had lost their jobs as result of the economic pressures surrounding the Covid-19 outbreak.

THG continues to build upon, and invest heavily in, its diverse pool of talent. THG employs colleagues representing 108 nationalities and is on course to create a further 2,000 new jobs in 2020.

THG in the Community

The Group has a commitment to wider social responsibility and plays a pivotal role in the community, most notably in the North West of England, which has been home to the Group since its inception 15 years ago, and where the Group has created over 4,500 jobs. On 2 April 2020, THG announced a £10 million aid package to support vulnerable communities, key workers and emergency services in Manchester, the UK and other markets during the Covid-19 crisis. This was followed by an additional donation of 3.5million units of PPE to the health and care system in Greater Manchester; a project costing over £2m.

Matthew Moulding, Founder and Chief Executive Officer of The Hut Group, said: “It has been a year of significant progress across the Group. We have continued to make huge investments to develop our infrastructure, technology, brands and people, which continue to deliver substantial growth, with Group Sales of £1.1bn in 2019.

“THG has continued to develop our end-to-end technology platform, THG Ingenuity, which powers both our own brands and a growing number of major global consumer groups. We have significantly expanded our global fulfilment capability, broadening our reach to customers in 169 countries. THG has also made important investments in our THG Experience portfolio, expanding the offering of our influencer platform, bringing over 5,000 influencers currently to both our own and our partner brands.

“Our people are the key to our success, and we have continued to invest in our talented teams. The development of the THQ business campus continues at pace and demonstrates our commitment to investing in our people. THG has an excellent platform for growth with an outstanding portfolio of prestigious brands, powered by THG Ingenuity.”

ENDS

For more information, please contact:

Hut Group (THG): Viki Tahmasebi

viki.tahmasebi@thehutgroup.com 07966 028340

Notes to Editors

1Adjusted EBITDA is operating profit before depreciation, amortisation, share based payments and exceptional items

About The Hut Group 

The Hut Group (THG) is an international online retailer and technology company. Founded in 2004 by CEO Matthew Moulding, Manchester-based THG now operates 178 localised websites, retailing goods in 169 countries. In the year to 31 December 2019, the Group grew sales by 24% to £1.14bn, with 66% of sales generated internationally. More than half of THG’s sales come from its own brand products. THG owns  Lookfantastic and Myprotein amongst other brands operating primarily in the beauty and wellbeing sector. 

About THG Ingenuity 

THG Ingenuity is THG’s end-to-end ecommerce platform, powering THG’s own business as well as those of brands and retailers around the world. THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally and now powers 3rdparty brands on a SAAS basis. 

THG Ingenuity is partnered with leading retailers across the globe, including Procter & Gamble, Johnson & Johnson, Groupe L’Occitane, PZ Cussons Beauty and Nintendo. THG Ingenuity helped the Group dispatch over 80 million items during the year ended 31 December 2019 to customers across the world and saw THG reach the top of the Sunday Times profit track for two consecutive years. 

Talent

The Hut Group is the #1 place for ambitious young talent. By the end of 2019, THG employed over 7,000 people, more than double compared to 2016, with 1,500 jobs created in 2019.

THG agrees partnership with Singapore Airlines to charter 100+ flights, and confirms plans to launch “THG Air” 

The Hut Group (“THG” or the “Group”), the global consumer brand & technology group, today announces: 

  • A partnership with Singapore Airlines to charter a series of more than 100 flights; and 
  • The launch of “THG Air”, with the purchase and operation of two of its own dedicated cargo planes.   

The partnership with Singapore Airlineswill see THG remove its reliance on scheduled passenger services. This is in response to both recent unprecedented disruption across the airline industry, and THG’s strong international sales growth 

Since the start of 2020, THG has been running successful trials, using dedicated cargo flights to service its global operations, especially across the Asia region. The significant success of these trials has provided THG with the confidence to embark on this new partnership with Singapore Airlines and for THG to go a step further and announce the launch of “THG Air”.  

Additionally, THG Air will form a key pillar of the THG Ingenuity Service Offering for clients seeking market access in the Asia region. 

By the end of October 2020, THG will have two of its own cargo planes live, branded with the “THG Air” livery, operating out of Manchester Airport, where THG has its headquarters. 

The partnership with Singapore Airlines comes as THG continues to expand its global distribution centres. In recent months, THG has opened three new centres opened in the U.S.A.one in Singapore and one in India. A further six overseas distribution centres are planned before the end of the year. 

Matthew Moulding, Founder and Chief Executive Officer of THG, said:  

The recent disruption across the airline industry has brought huge challenges in the movement of goods across the globe. This led us to accelerate our trials for dedicated cargo planes to link together our own global manufacturing and distribution centres. These trials have proved a great success, resulting in today’s partnership with Singapore Airlines. The trials have also given us the confidence to supplement this partnership with the launch of two of own cargo planes, under the livery of “THG Air”.”   

“The partnership with Singapore Airlines places us in the strong position of having secured routes from UK to Asia for the foreseeable future, enabling us to keep our supply chain moving and delivering goods – including essential items such as vitamins, personal care and hygiene products.  

“Navigating the current crisis by forming these partnerships is an integral part of our strategy for THG Air, which will cement our standing as a global leader in ecommerce and technology and brings us closer to millions of customers.”  

Sherine Teo, Vice President of Digital and E-Commerce Logistics, Singapore Airlines, said: “We welcome this partnership with THG, which facilitates the movement of goods across Asia and supports global supply chains. This collaboration will leverage Singapore Airlines’ flight network to ensure timely and efficient supply and delivery of THG goods to its customers. 

 

ENDS 

  

THG INGENUITY AND NESTLÉ HEALTH SCIENCE SIGN GLOBAL TECHNOLOGY PARTNERSHIP 

THG INGENUITY AND NESTLÉ HEALTH SCIENCE SIGN GLOBAL TECHNOLOGY PARTNERSHIP 

THG Ingenuity, the technology services division of THG, today announces the signing of a major contract with Nestlé Health Science (NHSc). THG Ingenuity will deliver a fully serviced, global ecommerce platform, to internationally scale a number of NHSc’s brands.  

The partnership will provide NHSc with a single service-point, through the THG Ingenuity platform, to launch and scale brands online at pace. NHSc will harness THG Ingenuity’s unique end-to-end capability, technology services and geographical reach to launch some of its leading brands online in 20 territories across North America, Europe and Asia. The brands include OPTIFAST, Minami, and Klean Athlete. 

THG Ingenuity will provide NHSc with global fulfilment and payment infrastructure, web development and hosting, digital marketing and content development, translation services, data science capabilities and global operations support. The partnership effectively allows NHSc to outsource the full ecommerce journey from customer acquisition through to product delivery to THG Ingenuity using its highly scalable and cost-effective model. 

Nestlé’s long-term partnership with THG Ingenuity is a testament to its technology infrastructure and proven brand-building expertise. THG Ingenuity provides a cost-effective proposition while lowering execution risk from a proven technology service offering. 

By leveraging THG’s proprietary technology and operating platform, THG has successfully built and scaled some of the biggest global direct to consumer (“D2C”) brands in the Health & Beauty industry, including Myprotein and lookfantastic.    

Nestlé Health Science (NHSc), a wholly-owned subsidiary of Nestlé, is a globally recognized leader in the field of nutritional science offering an extensive consumer health portfolio of industry-leading medical nutrition, consumer and VMS brands that are science-based solutions covering all facets of health from prevention, to maintenance, all the way through to treatment. NHSc is redefining the approach to management of health in several key areas such as pediatric health, allergy, acute care, oncology, metabolic health, healthy aging, gastrointestinal health, and inborn errors of metabolism. Headquartered in Switzerland, NHSc employs over 5,000 people around the world. 

THG Ingenuity is THG’s end-to-end ecommerce platform, powering THG’s own business and provided as a service to brands and retailers around the world. The platform is currently partnered with leading international retailers, including Procter & Gamble, Walgreens Boots Alliance, Johnson & Johnson, Groupe L’OCCITANE and Nintendo, and enables the Group to dispatch over 68 million items to customers globally. 

THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally. 

THG Ingenuity provides a highly differentiated service offering to its partners. Unlike other 3rd party global platforms that provide certain core online functionalities, THG Ingenuity provides a fully integrated and tailored end-to-end e-commerce business. 

Matthew Moulding, Founder and Chief Executive Officer of THG, said: “The agreement with Nestlé is a major endorsement for THG Ingenuity’s unique and comprehensive offering. We built THG Ingenuity from the ground up, designed specifically to cater for a brand’s every need from customer acquisition and content marketing to payments and processing through to delivery. It has now become the world’s most comprehensive brand and technology platform and we look forward to helping further power Nestlé Health Science’s international growth. 

René Augstburger, NHSc Head of Strategy and Business Acceleration, “THG Ingenuity will help Nestlé Health Science reach more customers around the world with science-based nutrition solutions. We are confident that THG will help fast-track our brands’ global expansion.” 

ENDS 

For more information, please contact: 

The Hut Group (THG): Viki Tahmasebi, viki.tahmasebi@thehutgroup.com, 07966 028340 

Notes to Editors 

About The Hut Group 

The Hut Group (THG) is an international online retailer and technology company. Founded in 2004 by CEO Matthew Moulding, Manchester-based THG now operates 178 localised websites, retailing goods in 169 countries. In the year to 31 December 2019, the Group grew sales by 24% to £1.14bn, with 66% of sales generated internationally. More than half of THG’s sales come from its own brand products. THG owns  Lookfantastic and Myprotein amongst other brands operating primarily in the beauty and wellbeing sector. 

 

About THG Ingenuity 

THG Ingenuity is THG’s end-to-end ecommerce platform, powering THG’s own business as well as those of brands and retailers around the world. THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally and now powers 3rdparty brands on a SAAS basis. 

THG Ingenuity is partnered with leading retailers across the globe, including Procter & Gamble, Johnson & Johnson, Groupe L’Occitane, PZ Cussons Beauty and Nintendo. THG Ingenuity helped the Group dispatch over 80 million items during the year ended 31 December 2019 to customers across the world and saw THG reach the top of the Sunday Times profit track for two consecutive years. 

THG pledges £10m of COVID-19 Aid to Manchester and other Markets

 The Hut Group (“THG” or the “Group”), the global, consumer brand & proprietary technology group pre-eminent in Beauty and Wellness, today announces its £10 million aid package to support vulnerable communities, key workers and emergency services in Manchester, the UK and its international markets during the COVID-19 crisis.

THG is donating £5m of aid directly into the Manchester area, the base of its Headquarters and where 5,000 of its 7,000 workforce live and work. After discussion with both Manchester City Council (“MCC”) and the Greater Manchester Mayor’s office it has been agreed that the £5 million of aid from THG to Manchester is to be made as follows:

  • £1 million immediate cash donation split between two charities; £0.5m to We Love MCR (the Lord Mayor of Manchester’s charity) which is supporting groups and charities responding to the coronavirus issue in the city of Manchester through its Covid-19 community response fund; £0.5m to the Greater Manchester Mayor’s Charity which helps homeless people across Greater Manchester.
  • £4 million of critical products and services, which are currently in acute shortage across the world. These critical products will be distributed across key sites in the region, including NHS staff on the frontline, working long hours in the fight against Covid-19. These key products will also be distributed to the more vulnerable people in the region

In recent weeks, THG has been racing to meet rapidly increased global online demand for essential vitamins, foods, supplements, personal care & hygiene products. This resulted in THG announcing 500 new Manufacturing and Distribution jobs across its UK, European, US and Asia operations.

Accordingly, a further £5m of aid is being pledged by THG to areas outside of the North West, including international markets.

THG is the world’s largest online Nutrition and Personal Care business, through global brands such as Myprotein, Myvitamins and lookfantastic. Through in-house manufacturing of key nutritional supplements, vitamins, personal care and hygiene products, THG is in a unique position to offer essential production support to the nation’s COVID-19 efforts.

THG has transitioned part of its manufacturing capability to produce hand sanitisers to help meet the exceptional global demand, and will be giving £1m free hand sanitisers to people who otherwise can’t access them, as a part of the aid being provided.

THG has also pledged all 70 rooms in both of its prestigious Manchester city centre hotels – Great John Street Hotel and King Street Townhouse. These hotels will be available at no charge to support both NHS staff and Greater Manchester Police who are working away from their families over the next three months. The luxury ensuite bedrooms will be fully staffed and catered, with THG’s fitness and wellbeing brand Myprotein supplying ‘grab and go’ bags of nutritious snacks and supplements for emergency workers to take with them each day.

THG maintains world-leading measures to monitor and safeguard the health of all colleagues working across the group, including fulfilment and production centres. In addition to temperature checks and social distancing measures across all sites, this week sees THG installing thermal imaging technology across operations, ensuring the well-being of all colleagues can be monitored in a touchless and scalable manner.

Over recent weeks, the Company’s sizable in-house catering team has also been redeployed to deliver the following:

  • one million meal packages and food parcels for vulnerable people in the North West, namely food banks and local people who cannot access supermarkets
  • giving every THG employee at the Warrington Omega facility a ready-to-cook free meal for two people to take home at the end of each and every shift. This reduces the need to visit busy supermarkets, protecting the well-being of our colleagues. This equates to c5,000 packages (c10,000 meals) a week

The COVID-19 support pledge follows the recent announcement that THG has created 500 new roles at its manufacturing and fulfilment sites, equating to £10 million going back to the local economy and providing significant employment support during the economic disruption from the COVID-19 outbreak.

Matthew Moulding, Founder and Chief Executive Officer of THG, said: “THG is a major global player in the manufacture and retail of Nutrition, Vitamins and Personal Care products. These are unprecedented times and THG has an obligation to support those in need, not only as a major regional employer, but because we have the ability to do so. Everyone at THG wants to help in any way they can. Manchester and the surrounding areas are our home and we have a huge sense of loyalty to the local community.

“Many of the products we produce are currently beyond the reach of many due to recent spikes in global demand. This is why we are working together with both the Mayor’s office and MCC to reach those who need help the most. This partnership means we can better support our incredible emergency services, key workers and local authorities, who are doing the whole of the UK proud throughout this crisis.”

Sir Richard Leese, leader of Manchester City Council, said: “This is a remarkably generous move by The Hut Group which, as a manufacturer and retailer of essential nutritional and personal care products, will provide a big boost to the city’s collective efforts to tackle coronavirus and its impacts.

“It reflects the sense of wider social responsibility and commitment to the city which THG have demonstrated since they first arrived here.

“The Hut Group is a shining example of how Manchester-based businesses are rising to the occasion during this difficult time, in both delivering essential products and safeguarding employees through the introduction of extensive precautionary measures since January 2020. It’s this sense of shared purpose which will get us through this challenge.”

Mayor of Greater Manchester, Andy Burnham, said: “This incredibly generous donation by The Hut Group shows Greater Manchester business at its best. These are challenging times for us all and it means so much to see one of our most successful home-grown companies stepping forward and giving back to our communities. The Hut Group’s support will enable us to provide better support to homeless people as well as recognise the selfless work of our heroic NHS staff and other frontline workers.  I hope this announcement will provide inspiration to other businesses to do what they can to help us get through this together.”

ENDS

For more information, please contact:

The Hut Group (THG): Viki Tahmasebi, viki.tahmasebi@thehutgroup.com, 07966 028340

Notes to Editors

About The Hut Group 

The Hut Group (THG) is an international online retailer and technology company. Founded in 2004 by CEO Matthew Moulding, Manchester-based THG now operates 178 localised websites, retailing goods in 169 countries. In the year to 31 December 2019, the Group grew sales by 24% to £1.14bn, with 66% of sales generated internationally. More than half of THG’s sales come from its own brand products. THG owns  Lookfantastic and Myprotein amongst other brands operating primarily in the beauty and wellbeing sector. 

 About THG Ingenuity 

THG Ingenuity is THG’s end-to-end ecommerce platform, powering THG’s own business as well as those of brands and retailers around the world. THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally and now powers 3rdparty brands on a SAAS basis. 

 

THG Ingenuity is partnered with leading retailers across the globe, including Procter & Gamble, Johnson & Johnson, Groupe L’Occitane, PZ Cussons Beauty and Nintendo. THG Ingenuity helped the Group dispatch over 80 million items during the year ended 31 December 2019 to customers across the world and saw THG reach the top of the Sunday Times profit track for two consecutive years. 

 

The Hut Group brings forward recruitment plans, creating 500+ roles, to help others affected by turmoil

The Hut Group (“THG” or the “Group”), a global technology & online consumer brand group, pre-eminent in Beauty and Wellness, today announces plans to bring forward the creation of more than 500 new job vacancies across its manufacturing and distribution sites.

In recent weeks, the Manchester-based company has seen a surge in demand for its health, beauty and nutrition products across its world-leading brands, including Myprotein.com and Lookfantastic.com. This increase in demand for THG’s products has provided the Group with the confidence to bring forward its recruitment plans from later this year.

In response, THG is creating more than 500 permanent positions across manufacturing, fulfilment and logistics. The majority of the roles (c350) will be created at THG’s 1m sq. ft. manufacturing and fulfilment centre based in Warrington, Cheshire. The balance of the roles (c150) will be created at THG’s manufacturing and fulfilment sites in Wroclaw, Poland and Kentucky, U.S.A.. Should the increased demand for THG’s health and beauty brands continue, THG will look to create more roles, beyond the 500 announced today, in the weeks ahead.

The Group is particularly welcoming applicants in the North West who have recently lost their jobs as result of the economic pressures surrounding the COVID-19 outbreak.

Matthew Moulding, Founder and Chief Executive Officer of THG, said: “Some of the region’s biggest employers have had to make incredibly tough decisions in recent days, leaving a worrying number of people out of work at such a vulnerable time. Our message to those affected is that we will look to do whatever we can to help, and so we are bringing forward our recruitment plans. We are now hiring across our manufacturing and logistics sites with immediate effect. We need you and would be thrilled to provide you with a new opportunity at this incredibly challenging time.”

The Group is also seeing record demand for its technology and operating platform, where THG takes brands direct to consumers over the internet for Nestle, P&G, Walgreens, Nintendo and many others. THG is currently reviewing resource planning for this area of its business and may soon announce further significant opportunities in this area.

Vacancies will be posted at https://www.thg.com/jobs-search/ and applicants are urged to get in touch today: recruitment@thg.com

ENDS

For more information, please contact:

The Hut Group (THG): Viki Tahmasebi, viki.tahmasebi@thehutgroup.com, 07966 028340

Notes to Editors

About The Hut Group 

The Hut Group (THG) is an international online retailer and technology company. Founded in 2004 by CEO Matthew Moulding, Manchester-based THG now operates 178 localised websites, retailing goods in 169 countries. In the year to 31 December 2019, the Group grew sales by 24% to £1.14bn, with 66% of sales generated internationally. More than half of THG’s sales come from its own brand products. THG owns  Lookfantastic and Myprotein amongst other brands operating primarily in the beauty and wellbeing sector. 

About THG Ingenuity 

THG Ingenuity is THG’s end-to-end ecommerce platform, powering THG’s own business as well as those of brands and retailers around the world. THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally and now powers 3rdparty brands on a SAAS basis. 

THG Ingenuity is partnered with leading retailers across the globe, including Procter & Gamble, Johnson & Johnson, Groupe L’Occitane, PZ Cussons Beauty and Nintendo. THG Ingenuity helped the Group dispatch over 80 million items during the year ended 31 December 2019 to customers across the world and saw THG reach the top of the Sunday Times profit track for two consecutive years. 

 

Pivotal Contract Exchanged for The Hut Group’s Landmark ‘THQ’ Business Campus at Airport City Manchester

The Hut Group (THG) and Airport City Manchester have exchanged contracts to develop ‘THQ’, a brand-new global headquarters business campus for THG, an international technology e-commerce group and one of the world’s largest online beauty and wellbeing businesses.

Anchoring the office component of the Airport City Manchester scheme, located adjacent to the UK’s third biggest airport, the first phase of ‘THQ’ will see the creation of cutting-edge office space totalling 288,000 sq ft.

And underlining the magnitude of their shared ambition, THG and Airport City Manchester have also contracted for another two phases to facilitate THG’s future growth plans to expand the campus to c. 1,000,000 sq ft.

Upon completion, this £1bn campus will support up to 10,000 jobs.

Planning approval has already been granted and enabling works are set to start on site in early summer with main contract to immediately follow towards a 2022 opening.

This will be the first office space developed at Airport City Manchester and follows news of two hotels recently starting on site, another the subject of a detailed planning application and associated enabling infrastructure including a £6m pedestrian bridge being built to enhance connectivity to the airport transport interchange.

Airport City Manchester’s development management team led by Jonathan Haigh of MAG Property was supported in the transaction by CBRE and Eversheds Sutherland, with THG supported by Gowlings and creative executive architect, workplace culture strategist and interior designer, PENSON.

THG already has a presence at Airport City Manchester with c2,000 of its c7,000 employees globally based in office space at the Voyager and 4M office buildings next to the planned development site.

To support the workforce both during the construction and operational phases of THQ, a planning application for a temporary 729 space surface car park for THG staff at Airport City Manchester has also been submitted to the local authority.

Separately, immediately to the south of Manchester Airport within the ICON Global Logistics zone, THG is on site developing a new 168,000 sq ft warehouse with associated offices and further 104,000 sq ft of offices and content creation studio which will expand the Group’s content production capabilities dramatically, housing c2,000 people across the studios and four floors of offices. Construction work is well underway and is set to be completed in late 2020.

Matthew Moulding, Founder and Chief Executive Officer of THG, said:

“THQ is a landmark development for THG and another important step in our growth story. As we continue to extend our global footprint, it makes sense for us to base our headquarters at Airport City Manchester, with its global connections and access to talent and supply chains worldwide.

“THQ and ICON cement our position as a significant player and employer in the UK and we look forward to expanding even further from here, attracting and retaining the most innovative and inventive talent from across the globe.”

Jonathan Haigh, Managing Director, MAG Property and Airport City Manchester JV Partner, said:

“This is a defining moment for Airport City Manchester. We are delighted THG has chosen our scheme for its new global headquarters and we advance to the delivery phase together with great enthusiasm.  

“We believe this will be one of the UK’s largest bespoke office developments outside of Greater London as well as one of the largest ever by a company based in the North West.

“It’s an innovative transaction in which we will deliver state-of-the-art business accommodation, and in safeguarding adjoining land parcels for subsequent phases of planned future growth, we reflect and foster a long-term partner-style relationship with THG to grow sustainably together.

“THG putting roots down at Airport City Manchester presents tremendous benefit to the local and regional economy, not least through significant job creation and we’ll springboard from this deal as we promote our remaining 50 acres of consented development land.”

Sir Richard Leese, Leader of Manchester City Council, said:

“This is an exciting time, not only for Airport City Manchester and The Hut Group, but the North West. Airport City Manchester will fill the gap in the market for high quality and well-connected environment for businesses and with its first office occupier being a well-established, global business such as The Hut Group, this demonstrates the development’s innovative and complementary offer to Greater Manchester’s existing assets and existing dynamic economy.”

-ENDS-

The Hut Group completes in excess of £1bn capital raising through new and existing debt and equity investors

The Hut Group (“THG”), the pre-eminent digital-first consumer brand group within Beauty & Wellness, today announces the successful completion of an oversubscribed £1bn capital raising, delivering a step-change to its balance sheet ahead of anticipated macro-economic and political changes arising from the general election and Brexit.

The total capital raising comprised:

  • Significantly oversubscribed €600m Term Loan B (TLB) debt issuance which received €150m of excess demand in only three weeks of marketing;
  • A new five-year £150m revolving credit facility provided by Barclays, HSBC, Santander, Citi, NatWest and JP Morgan;
  • New £200m secured debt & development facilities provided by Citi and CBRE Investment Advisory to THG’s newly created, wholly owned subsidiary Propco holding company. The Propco comprises THG’s property assets totalling 1.5m sq. ft. of freehold offices, distribution and manufacturing centres and the “THG Events” division properties (King Street Town House, Great John Street Hotel and Hale Country Club), this will also facilitate development of THG’s 1m sq. ft. HQ office campus; and
  • £66m of primary equity raised from global investment manager, BlackRock, and Belgium-based investment company, Sofina.

The substantial capital raising enables THG to drive greater investment in its leading Beauty & Wellness brands and Ingenuity, its propriety, end-to-end ecommerce solution.  Ingenuity powers THG’s brands and provides global consumer groups solutions across hosting (29 data centres), content creation (six studios), translation (Language Connect), payment options (50+), courier options (100+), affiliate marketing networks, brand events (hotels & country club), manufacturing and distribution centres (x12 globally, 2+ million sq. ft.).

The capital will also be used to invest in, and enhance its freehold properties within its THG Events division, as well as ICON & THQ, the Group’s two landmark developments at Manchester Airport creating best-in-class content studios (270 sq. ft.) and offices (300 sq. ft.).

THG has grown sales from £80m (2010) to well in excess of £1 billion (2019), with two-thirds of revenues generated internationally across Europe, Asia and the US. THG has rapidly grown profitability to industry leading levels through its vertically integrated, technology-first consumer brand portfolio and technology services model.

As part of the debt process THG secured a public debt rating of B1.

Matthew Moulding, Founder and Chief Executive Officer of THG, said: “The expanded capital raising is a landmark achievement and provides an exceptional growth and investment platform for the business. The significant excess demand and new debt rating, and during the time of the general election, demonstrate the strength of THG’s business model and proposition and is further testament to the global model we’ve built. Our business continues to evolve with the demands of consumers, as we continue to invest across the Group to develop our people, infrastructure and particularly our proprietary ecommerce solution, Ingenuity”.

Ahmed Yeganeh, Managing Director for Large Corporate Banking, North Region, HSBC UK plc, said: “We have worked with THG for many years, supporting the business’s growth, investments in global infrastructure and acquisitions. We were delighted to act as Joint Global Coordinator in their first successful step into the institutional capital financing market and are looking forward tp supporting their plans for the future.”

Na Wei, Managing Director, Barclays European Leverage Finance, said: “we were extremely impressed with the high level of market engagement and investor appetite for THG’s inaugural EUR600m capital market term loan issuance. This hugely successful benchmark transaction has cemented the Company’s future access to the capital market as it continues to grow and deliver its ambitious growth strategy.”

Sam Norton, Managing Director, Citi, said: “Unsurprisingly, THG has done it again – the success and significance of this 7-year maiden TLB issuance will be remembered as an inflection point in the Group’s history. It is yet another ringing endorsement of both the near term momentum and long term outlook of this uniquely positioned, global business and its best in class management team. Their leading equity story is now supported by a long term capital structure, fully aligned financing partners, and a fully funded property strategy.”

William Abecassis, Head of Innovation Capital at BlackRock, said: “We are thrilled to be growing our investment in the Hut Group, a company that is at the forefront of retail digitalization. Their Ingenuity platform offers a uniquely credible end-to-end solutions for global CPG brands seeking to transition to a digitally native footprint.”

Citi, Barclays and HSBC acted as Mandated Lead Arrangers and Joint Global Coordinators with Santander, JP Morgan and National Westminster Bank as Mandated Lead Arrangers and Bookrunners on the financing.

THG was advised by Clifford Chance, Gibson Dunn, Gowling, EY Parthenon, Deloitte and Eastdil Secured.

ENDS

Notes to Editors

For more information, please contact:

viki.tahmasebi@thehutgroup.com

About THG

The Hut Group (THG) is an international technology company, focused on beauty and wellbeing retail. Founded in 2004 by CEO Matthew Moulding, Manchester-based THG now operates 178 localised websites, retailing goods in 169 countries. In the year to 31 December 2018, the Group grew sales by 24% to £916m, with 66% of sales generated internationally. More than half of THG’s sales come from its own brand products.

Pioneering Technology Platform

THG is a British technology success story. Its in-house team design, develop and build bespoke proprietary technology that is used by hundreds of millions of people worldwide.

Its unique platform, THG Ingenuity, helps the Group dispatch 68 million items to customers across the world, and saw THG reach the top of the Sunday Times profit track for two consecutive years. The platform was recognised as E-tailer of the Year in 2016 by Retail Week.

Talent

The Hut Group is the #1 place for ambitious young talent. By the end of 2018, THG employed over 5,000 people, approximately double the number employed at the end of 2016. THG created more than 1,000 jobs in 2018 and the THG Academy continues working to build the next generation of business leaders.