Wedding Coordinator - King Street Townhouse Hotel & Spa

About the job
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

THG Experience is home to a collection of prestigious North West properties including King Street Townhouse, Great John Street Hotel and Hale Country Club & Spa.

About THG:

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty, Hospitality, Wellness and Fashion sectors, in over 160 markets.

Our culture is fast-paced and ambitious – we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 7,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.

JOB SUMMARY/PURPOSE
The Wedding Coordinator will work closely with the M&E Sales Manager, Head of Sales and Revenue Team to maximise on revenue opportunities, and spot and analyse market trends within the wedding industry, through a proactive approach to couples’ needs. They will also work closely with the hotel team and ensure weddings are fully planned with great attention to detail, in order to guarantee a flawless running of the day for the operations team and to make sure that the couple have the best wedding day & all expectations are exceeded. They will work towards set individual as well as team targets and KPI’s to drive revenue across key areas. 
The Wedding Coordinator will need excellent rapport building skills, along with a creative flair, to fully understand the needs of each couple and manage their expectations, and will enjoy the buzz of working with the couple to plan the wedding and create excitement throughout the process.

This job description is subject to amendments based on company policies and procedures  
 
Key Responsibilities   

•    Builds and maintains an excellent relationship and rapport with couples and a cohesive working relationship with Sales, Marketing, Operations, F&B and any other department of the company  
•    Handles incoming enquiries and conducts initial qualifying process to identify the couples’ visions and plans for their big day and convert into confirmed business, creating bespoke proposals and adapting wedding packages where needed
•    Creates detailed and bespoke Banquet Event Orders for each wedding, ensuring clear communication across all departments
•    Meets with couples at various touch points throughout the planning process, to present the hotel facilities and services, discuss plans and confirm details
•    Maximizes up-selling opportunities whenever possible and follows the guidelines, methods and tools as set by the hotel  
•    Works independently, well organized and initiates communication through required channels for timely services delivery  
•    Ensures all contractual terms are met in timely manner, i.e. payments, catering requirements, guest count etc
•    Handles ad-hoc projects as assigned by the manager  
•    Maintains up to date information and reports according to the company practices  
•    Understands the property product, prices, packages and overall service offering in detail (and stays up to date with any changes/updates), to an expert level, in order to be able to use this knowledge to offer a bespoke, tailor-made experience & package for each client in accordance with their personal needs & wants  

Requirements    
  
•    Commercially minded and customer focused with the ability to anticipate customer needs and offer excellent customer journey from start to finish   
•    Positive ‘can do’ attitude & always going above and beyond for clients 
•    Flexible and adaptable to business needs and ad hoc tasks, able to take ownership of individual and team projects   
•    Copes well in high pressure environments to maintain top quality of service and work delivered throughout    
•    Passionate about hospitality and wedding industry and wanting to deliver a great guest experience, always putting guest needs first  
•    Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents)   
•    Immaculate attention to detail (data management, Banquet Event Orders, client communication, handovers, reporting etc)   
•    Experience working for a boutique, luxury property/wedding venue 
•    Experience using MS Office and hotel management systems including PMS, event management system, CRS & POS