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Support Engineer - Data Centre Operations

Canteen staff at the company canteen cash register

Job Category



THG Tech



Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

THG is an international technology company and leading online retailer, home to premium brands such as lookfantastic, Myprotein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity.

Tech at THG

Technology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.

What will I be doing?

As a DC Operations Support Engineer, you will be working shifts along with a team of skilled engineers to provide support within our Datacentres. The role is datacentre based with hands on work, dealing with hardware in a datacentre environment.  The ideal candidate will have a technical background and great people skills to assist our needs. Our ideal candidate will meet many of the requirements below, although we can provide training for the right candidate with suitable attitude and aptitude.

Day to day operations include:

·       Monitoring and prompt handling requests via various ticketing systems in line with SLAs

·       Providing hands and eyes support to customers and internal teams

·       Providing operational support for services in remote datacentres

·       Perform hardware rack and stack of servers

·       Perform troubleshooting, failed component replacement and power cycling hardware.

·       Assist in moving hardware equipment.

·       Provisioning of new servers

·       Occasional travel to datacentres based in London for server installation, troubleshooting and/or decommission can be expected.

·       Other responsibilities as directed by line manager in line and/or required by the business.


What skills and experience would I need?

·       Good understanding of server hardware and troubleshooting.

·       Basic understanding of Networking and internet concepts (e.g., DNS, OSI model etc.)

·       Basic knowledge of common Operating Systems such as Windows & Linux.

·       Basic knowledge of common web hosting control panels (e.g., cPanel)

·       Good Customer service attitude

·       Punctual and organised.

·       A team player - ability to work well with people

·       Good attention to detail

·       Good and clear written and verbal communication skills.

What's in it for me?

·       Competitive salary

·       Build solutions using the latest technology

·       Work alongside genuine industry experts 

·       Continuous development through THG Academy, our in-house L&D team

·       Staff discounts on THG brands and Hale Country Club 


Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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