Staff Technology Engineer - Warehouse
Job Category
Tech
Division
THG Tech
Location
Warrington, England
Job Type
Full-time
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.
We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.
We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.
Are you an as aspiring IT enthusiast looking to kick-start your career in a dynamic and fast-paced environment? We're seeking an Staff Technology Engineer to join our Warehouse IT Support function and play a vital role in ensuring the smooth daily operation of our technology infrastructure
Responsibilities:
- Provide first-line technical support to our warehouse operational teams, troubleshooting hardware, software and network issues.
- Assist in the setup, configuration, and maintenance of computers, printers, handheld scanners, and other IT equipment.
- Collaborate with the IT team to deploy software updates and patches, ensuring systems are up to date and secure.
- Monitor IT systems to identify and resolve potential issues before they impact operations.
- Assist in managing user accounts, and coaching users on how to use and submit tickets via ServiceDesk Plus
- Document processes, procedures, improvements, and issue resolutions.
- Participate in occasional out of hour support and maintenance tasks.
Requirements:
- 5 GCSEs A-C (9-4) or relevant certification within IT
- Passion for technology and a desire to learn and grow in an IT support role.
- Knowledge of computer hardware, software, and networking concepts.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Apply for this job
Required