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Spa Therapist (Full-Time) - King Street Townhouse Hotel & Spa

Canteen staff at the company canteen cash register

Job Category

Hospitality

Division

THG Experiences

Location

UK, Manchester

Job Type

Full-time

About THG 

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.  

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

About THG Experience  

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

About the role

We are currently is seeking a Spa Therapist (full time) to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

Responsibilities 

  • Greet guests at reception to deliver a memorable experience
  • Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
  • Maintain a professional, clean environment ensuring that our guests/members are comfortable
  • Fully understand existing treatments and procedures to effectively deliver a world class service
  • Ensure that all treatment rooms are prepared and fit for purpose
  • Attend weekly/monthly team meetings and events
  • Deliver exceptional aftercare and retail recommendations to all clientele
  • High standards of presentation and cleanliness are maintained at all times
  • Delivering brand standards
  • Booking in clients and taking phone calls
  • Achieving treatment and retail targets

Benefits

  • Exclusive room rates for you and your family
  • 20% off dining at our hotel, 50% off at Hale Country Club & Spa
  • Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
  • In-person or video GP consultations, discounted prescriptions, and physiotherapy
  • Increasing annual leave with service, plus your birthday off
  • Continuous learning and development opportunities
  • £250 bonus for referring a friend
  • Complimentary meals during shifts and provided uniforms
  • Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
  • Access to in-house Wellbeing Program
  • Pension scheme for financial stability

Requirements 

  • Specific experience within a spa/health club environment
  • Qualified to NVQ level 3 or equivalent
  • Experience with ESPA and Elemis is preferred but not essential
  • Impeccable attention to detail and customer service experience
  • Proven experience working as part of a successful team with excellent interpersonal skills
  • Knowledge in our brands NVQ level 3 beauty therapy or equivalent
  • Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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