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Senior OTC Associate: Beauty


Senior OTC Associate: Beauty

Job Category

Finance & Fraud




Manchester Airport

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

About the Role

Reporting into the OTC Team Leader, the Senior Order to Cash Associate (Credit Control) role is accountable for the day to day Credit Control and Accounts Receivables of Sales Ledgers within THG, providing first-line support to both the Credit Control and Accounts Receivable Team and OTC Manager.

The role is cross-functional with AR, AP, Finance and other THG internal functions and requires the ability to fully support the OTC Team Leader in ensuring all monthly schedules are completed on time, including any reporting information that may be required.

We adapt a right first time approach to maximise cash and minimize risk by delivering an efficient billing process, alongside effectively managing our Accounting procedures in line with company policy. 

Key Responsibilities

Performance Delivery

 Provide First-Line support for escalation of Credit Control and Accounts Receivable Issues from Credit Control Team and Accounts Receivable Team Members including managing Holiday rota and absence management for the Team

  • Proactively taking ownership of Group Reporting requirements, including ensuring weekly Credit Limits and Insurance MEP specifications are reviewed
  • Managing Key Partner Accounts (where applicable)
  • Proactively working with the relevant Sales Divisions to provide Key Customer support and excellent Customer Relationship Account Management
  • Manage Daily Stop-Over reports and order workflow controls
  • Delegate action points from stop-over reports to Credit Control Team Members
  • Effectively analyse process workflows and proactively engage in process improvements when needed
  • Managing Low-Risk Account Applications, including pro-forma Customers
  • Supporting Month End Reporting and closedown procedures
  • Working to Team and Individual Targets
  • Effectively communicate with Team Leaders and provide support to the Team Leader Group when needed
  • Effectively deliver month end close on Working Day 1
  • Ensure agreed SOP’s are in working practice – address any gaps with the relevant Team Members
  • Produce weekly and monthly Balance Sheet Reconciliations
  • Produce Daily / Weekly / Monthly AR Performance Reporting – Cash / Document processing etc.
  • Ensure the team are processing Customer Invoices & Credit Notes in accordance with HMRC VAT regulations and company guidelines
  • Manage the Group Daily reconciliation Invoicing report – ensure each team member resolves their queries daily
  • Oversee the Processing of monthly write-off’s
  • Produce daily / weekly / monthly Portal performance report
  • Working alongside your Senior Team Member colleagues to deliver a ‘world-class’ service to our Customer base
  • Hold weekly / monthly meetings with Divisional Financial Controllers
  • Achieve Team KPI for Query Resolution / Document Processing
  • Efficiently manage department mailboxes
  • Develop and maintain excellent working relationships with external Customers, internal stakeholders and wider finance teams
  • Deliver Monthly Audit to the required standard, ensuring AR Processes are fully in place and any documentation provided to Audit is 100% accurate

Skills needed:

  • Proven track record of managing team members within a Credit Control environment
  • A high-volume shared service environment would be desirable
  • Proven track record of high performance and Order to Cash experience
  • Instil a responsive ‘right first time’ approach
  • Ability to work alone as well as within the team


  • Fluent in English, verbal and written
  • Strong people skills
  • Understanding of Order to Cash Practices
  • Confident of communicating by Telephone or email
  • Excellent attention to detail
  • Positive ‘Can-Do’ Attitude
  • Previous Senior Order to Cash role experience in a fast-paced, multi-functional, Finance environment
  • Office IT literate, preferably with advanced MS Excel skills
  • Experience of working in a Shared Service centre
  • Sage or other ERP system’s knowledge
  • Remote-working – day to day management of a working Order to Cash Team 

This role will be based out of our Manchester Airport offices. Whilst we do offer hybrid working, you would be required to attend the office at least 3 days a week.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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