Senior Order to Cash Associate - Beauty (Credit Control)

Location: Icon 1, WA15 0AF

About Finance at THG

THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

About the Role

As the Senior Order to Cash Associate (Credit Control), you will report to the OTC Team Leader and be responsible for managing the day-to-day Credit Control and Accounts Receivables of Sales Ledgers within THG. You will provide first-line support to both the Credit Control and Accounts Receivable Teams, and the OTC Manager. This is a cross-functional role that involves working with AR, AP, Finance, and other THG internal functions. You will need to fully support the OTC Team Leader in ensuring that all monthly schedules are completed on time, including any reporting information that may be required. You will play a key role in maximizing cash and minimizing risk by delivering an efficient billing process, alongside effectively managing accounting procedures in line with company policy.

Responsibilities:

• Manage the Credit Control and Accounts Receivable Teams, including managing holiday rota and absence management for the team.
• Proactively take ownership of Group Reporting requirements, including ensuring weekly Credit Limits and Insurance MEP specifications are reviewed.
• Manage Key Partner Accounts (where applicable) and proactively work with the relevant Sales Divisions to provide Key Customer support and excellent Customer Relationship Account Management.
• Manage Daily Stop-Over reports and order workflow controls and delegate action points from stop-over reports to Credit Control Team Members.
• Analyze process workflows effectively and proactively engage in process improvements when needed.
• Manage Low-Risk Account Applications, including pro-forma Customers, and support Month End Reporting and closedown procedures.
• Work to Team and Individual Targets and effectively communicate with Team Leaders and provide support to the Team Leader Group when needed.
• Deliver month end close on Working Day 1 and ensure agreed SOPs are in working practice - address any gaps with the relevant team members.
• Produce weekly and monthly Balance Sheet Reconciliations and Daily/Weekly/Monthly AR Performance Reporting - Cash/Document processing, etc.
• Ensure the team is processing Customer Invoices & Credit Notes in accordance with HMRC VAT regulations and company guidelines.
• Manage the Group Daily reconciliation Invoicing report and ensure each team member resolves their queries daily.
• Oversee the Processing of monthly write-offs and produce daily/weekly/monthly Portal performance reports.
• Work alongside your Senior Team Member colleagues to deliver a 'world-class' service to our Customer base.
• Hold weekly/monthly meetings with Divisional Financial Controllers and achieve Team KPI for Query Resolution/Document Processing.
• Efficiently manage department mailboxes, develop and maintain excellent working relationships with external Customers, internal stakeholders, and wider finance teams.
• Deliver Monthly Audit to the required standard, ensuring AR Processes are fully in place and any documentation provided to Audit is 100% accurate.

Requirements:

• Proven track record of managing team members within a Credit Control environment in a high-volume shared service environment.
• Proven track record of high performance and Order to Cash experience.
• Ability to instil a responsive 'right first time' approach and work alone as well as within the team.
• Fluent in English, verbal and written.
• Strong people skills, understanding of Order to Cash Practices, and confident of communicating by Telephone or email.
• Excellent attention to detail and positive 'Can-Do' Attitude.
• Previous Senior Order to Cash role experience in a fast-paced, multi-functional, Finance environment.
• Office IT literate, preferably with advanced MS Excel skills.
• Experience of working in a Shared Service center.
• Sage or other ERP system's knowledge.
• Remote-working – day to day management of a working Order to Cash Team.

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.