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Receptionist - King Street Townhouse (Full Time)

Canteen staff at the company canteen cash register

Job Category



THG Experiences


Manchester, United Kingdom

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 


We are currently recruiting for a Full Time Receptionist to join us at King Street Townhouse Hotel & Spa.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.


Main Duties of the Role:

  • Providing excellent customer service
  • Able to work independently or as part of a team
  • Answering and directing phone calls in a polite and friendly manner
  • Maintain a positive and proactive attitude at all times and seek to improve and advance your skill set and performance
  • Welcoming Members, Guests, and non-residents in a warm and friendly manner, and answering any queries they have ensuring the best possible experience.
  • Maintaining the reception area and all common areas in a clean and tidy manner at all times
  • Conduct check in’s and Check out’s
  • Keeping detailed and accurate records of visitor requests and calls received
  • Receiving deliveries; sorting and distributing incoming mail
  • Taking inventory of supplies and restocking as needed


  • At least 1 year reception experience (hospitality/customer service)
  • Previous experience working in a luxury establishment
  • A passion for customer service and exceeding guest's expectations
  • Driven by delivering exceptional standards
  • Excellent work ethic
  • Positive & ‘can do’ approach
  • Upholds a high standard of etiquette
  • Punctual, reliable, and trustworthy
  • The ability to remain calm and resilient


Benefits include:

  • Fantastic bedroom rates for yourself and F&F
  • 20% off dining at the hotel
  • 50% off dining at Hale Country Club & Spa
  • Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
  • Onsite GP (avoid the waits!)
  • Onsite physiotherapist
  • Annual leave entitlement rising every year with service plus your birthday off 


About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.
THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. 

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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