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Order To Cash Team Leader - Beauty


Order To Cash Team Leader - Beauty

Job Category

Finance & Fraud


Central Services


Icon 1, M90 5AA

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

Location: Manchester, Icon 1, M90 5AA

About Finance at THG

THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

About the Role

Currently reporting into the Beauty Order to Cash Manager the primary responsibility of the Order to Cash Team Leader is to lead the THG Beauty Brands Division within the Credit team, supervise and organise individual’s day to day activities and monitor performances.

The Order to Cash Team Leader acts as a subject matter expert and point of reference for issues relating to the activities of the THG Brands Beauty Credit and Accounts Receivables Team and ensures processes are executed in line with the Group procedures and according to the internal and external audit requirements. 

Responsibility is to manage the flow of work through effective LEAN techniques, observing all key business controls to ensure all work completed under the remit is ‘right first time’ and to identify poor processes and offer/deliver workable solutions.


  • Organise, supervise and monitor the THG Beauty Brands Credit and Accounts Receivable Teams activities efficiently and effectively to ensure all Debt Reduction Targets, Cash Collection Targets, SLA’s and KPI’s are met
  • Provide expertise and act as first point of reference to resolve business critical issues
  • Deliver Cashflow Forecast on time on a 13-week advanced forecast basis
  • Act as coach for Team Members, and act as first point of escalation for resolving internal and external THG Beauty Brands Credit and AR issues
  • Manages incoming requests through work flow and schedules activities appropriately
  • Develop and maintain excellent working relationships with External counterparts, Sales & Operational Teams, Insurance Brokers, internal customers and business partners
  • Strives to achieve best practice performance levels as per benchmarks agreed with the Beauty OTC Manager
  • Deliver Weekly Reporting of Aged Debt performance
  • Deliver Insurance cover requirements for your Divisions, working with the Beauty OTC Manager to ensure T&C’s of our Insurance Policy are met
  • Manage Month End Closure and re-opening effectively in line with the rest of the Group

Process Management and Improvement

  • In liaison with the Beauty OTC Manager, identifies and implements continuous improvement initiatives
  • Organise periodic feedback sessions for the team
  • Evaluates new processes and ensures training material is produced for all team members,
  • Trains and develops each Team Member with the latest process updates
  • Document Key Processes


  • A high volume shared service environment would be desirable
  • Proven track record of high performance with Credit Control and Accounts Receivables experience
  • Instil a responsive ‘right first time’ approach
  • Experience in Managing a Trade Credit Risk Insurance Policy
  • Professional education or equivalent experience
  • Fluent in English verbal and written
  • Relevant previous experience as a Team Leader 


  • Competitive salary
  • Wellbeing – Company on-site doctor, physio, hairdresser, free on-site gym, employee assistance program (EAP).
  • 25 days holiday + Birthday off + Bank Holidays
  • Company Pension Scheme
  • Staff Discounts (All THG Brands) + Discounted Staff Shop on-site
  • Hotel Discounts (We own King Street Hotel – King St has a new spa as well)
  • Hale Country Club Discounts (Spa/Gym/Restaurant)
  • Enhanced parenthood pay after 1 year service
  • Discretionary Company Bonus Scheme
  • In-house L&D function who can deliver internal sessions as well as support with external courses/certifications/apprenticeships/upskilling
  • You will have access to use our Tech scheme and Cycle scheme, which is a new salary sacrifice scheme to allow UK employees to purchase from Cycle scheme retailers, and technology from Curry's PC World - through monthly instalments.


THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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