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L & D Manager

Job Category



Operations & Production


Manchester, United kingdom

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

About the Role

Full-time: 40hrs per week

Office-Based: THG ICON Campus, Altrincham, Greater Manchester & THG Omega site, Warrington, Cheshire

THG is seeking a passionate and experienced L&D Manager to join our HR team, providing support to the distribution and warehousing areas of our business at THG Icon Campus in Altrincham, Greater Manchester, and THG Omega site in Warrington, Cheshire. Reporting to the Head of People - UK Operations, you will play a crucial role in driving the learning and development initiatives within our organization. You will support the people strategy and operational requirements, focusing on skills development, design, and projects. Our vision is to provide effective, safe, and quality learning interventions that empower our employees to excel in their current roles and prepare for future growth within THG.

In this role, you will have the opportunity to make a significant impact by helping employees learn and grow. Strong communication skills and a proven track record in designing e-learning courses and managing budgets are essential for success in this role.


Role Requirements

To be considered for this role you should have the following Skills and Experience

  • Proven experience as an L&D Manager, Training Manager, or similar role.
  • Current knowledge of effective learning and development methods.
  • Proficiency in designing training using a range of methods, including e-learning and classroom-based training.
  • Experience in project management and budgeting.
  • Proficient in MS Office (Word, PowerPoint, and Excel).
  • Excellent communication and negotiation skills, with a sharp business acumen.
  • Ability to build rapport with employees and vendors.
  • Degree in Psychology, HR, or a related field.
  • L&D Qualification level 3 and above desired but not essential.
  • Positive and flexible attitude - occasional evening/weekend inductions may be required.
  • Willingness to work at both locations - Manchester and Warrington.


Main Responsibilities

  • Manage & develop a team of L&D Specialists and L&D Coordinators
  • Lead and cultivate a team of L&D Specialists and Coordinators, fostering their professional growth and development.
  • Collaborate with key stakeholders to establish a comprehensive site-specific L&D strategy that encompasses all levels of the organization.
  • Drive the implementation of the L&D strategy, ensuring its successful execution.
  • Strategically plan and design innovative and captivating learning interventions.
  • Assess and evaluate the effectiveness of learning events, using insights to continuously enhance the learning experience.
  • Develop and deliver career progression programs to support the growth and advancement of colleagues.
  • Create, monitor, and execute customized succession plans tailored to individual and organizational needs.
  • Collaborate closely with the People Project team to design, plan, and implement learning activities aligned with various projects, including Learning Needs Analysis, Operational Graduate Programs, Mentorship Schemes, and Personal Development Plans for Managers and Colleagues.
  • Utilize data analysis provided by L&D Coordinators to identify areas for improvement and drive enhancements within the department.
  • Support and facilitate the delivery of Peak Plans for Operations.
  • Ensure compliance and maintain audit readiness across the site.
  • Track the performance of new starters, providing recommendations for improved efficiency and support opportunities.
  • Foster alignment and knowledge sharing across L&D departments in various UK sites, promoting best practices.
  • Coach and develop operational managers and colleagues, fostering their professional growth and success.
  • Establish strong working relationships with operational stakeholders.
  • Provide people analytics on L&D Metrics, offering insights and identifying opportunities for operational enhancement.



  • Competitive salary
  • Employee discounts on THG brands
  • Company pension scheme
  • Company provided transport from Manchester City Centre
  • Access to mental health support as well as access to company Doctor
  • Discounted company Physio  
  • Discounted Hairdresser

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.   

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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