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Head of Social Responsibility


Head of Social Responsibility

Job Category

Eco / Sustainability


Central Services


Icon 1, M90 5AA

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

Location: Icon 1, M90 5AA

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About THG x Planet Earth and the Role

THG has recently published its 2030 sustainability Strategy – THG x Planet Earth, with the long-term goal of leaving the world better than we found it by utilising our unique capacity for innovation and incorporating sustainability into every decision we make.

The position is primarily responsible for creating efficient processes and systems to ensure products are sourced in line with THG’s Ethical Supply Chain Standards. The Social Responsibility Manager should have direct experience with responsible supply chain management and an ability to work cross functionally with sourcing and category managers, and other supply chain professionals within our rapidly growing and evolving business.


  • Ensure that vendors understand and adhere to THG’s Ethical Supply Chain Standards, including, ensuring that all supplier sites have an active, approved SR audit
  • Manage the Social Responsibility (SR) audit workflow ensuring all suppliers under THG are qualified for production. Resolve open issues with suppliers, escalate egregious issues to the business owners, and invent new mechanisms to improve efficiency of our SR audits.
  • Support and manage remediation of human rights risks to remediate all Zero Tolerance Violations findings
  • Co-develop with procurement teams on supplier performance improvement on human rights through SR’s performance scoring framework – this includes setting goals for score improvement, working with vendors to enrol in programs addressing human rights risk areas, and integrating SR performance scoring into business processes
  • Partner with business and procurement teams to develop and advise on key SR issues that might impact sourcing or production plans, and provide appropriate mitigation recommendations
  • Develop standardized operating procedures, RACI, audit mechanisms, and change management support for targeted interventions in conjunction with performance improvement goals
  • Vet, track, maintain, and improve standard operating procedures for day to day SR execution (audit scheduling and management, corrective action planning and remediation), including simplifying processes and eliminating process gaps
  • Succinctly convey complex problems in easy to digest terms for all stakeholders
  • Drive supplier remediation on issues and provide sustainable solution implementation for risks identified
  • Facilitate the development of corrective action plans with business units and suppliers and confirm resolution of non-compliance in a timely manner, where necessary


  • 5+ years of experience driving ethical/responsible sourcing/ social responsibility within global supply chains and/or operations e.g., SMETA
  • Experience and proficiency in project/program management as it relates to human rights and labour practices
  • Expertise in regional and international labour standards (e.g., ILO)
  • Excellent verbal and written communication skills
  • Experience influencing key stakeholders both internal and external
  • Bachelor’s degree

Preferred Qualifications

  • Delivering results amidst resource constraints and ambiguity
  • Developing and improving policies and processes.
  • Leveraging technology
  • Leading through influence
  • Communicating successfully across cultures, in writing and in person


  • Competitive salary
  • Onsite Doctor
  • Employee discounts
  • Gym Discounts
  • Company bonus scheme
  • Company pension scheme

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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