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Global Process Analyst - HCM (Oracle)

Canteen staff at the company canteen cash register

Job Category



Central Services


Manchester, United Kingdom

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

About this role:  

The Global Process Analyst is a hands-on technical support role within our People, Systems & Reporting Team. With solid experience with people systems and technology, this position is instrumental in supporting the efficiency and accuracy of our HCM Solution ensuring that we consistently deliver to high standards supporting the existing systems and unlocking the potential of the Oracle Cloud Apps `suite to meet business needs. 



  • Accountable for the end-to-end people services process ownership 
  • Ensure processes are as efficient as possible and leverage technology  
  • Facilitate discussions on complex topics, collaborate and drive toward solutions 
  • Participate in escalation discussions and apply problem solving to support resolution 
  • Accountable for the vetting and prioritisation of all change requests that impact processes, including those derived from system enhancements 
  • Accountable for design / solutions for system enhancements that impact global processes 
  • Provides analysis and input into design / solution discussions 
  • Produce and keep process documentation and best practices up to date 
  • Responsible for updating documentation (SOPs, DTPs, Customer Journeys, Process Maps)  
  • Accountable for training needs / materials with learning teams on process and system changes 
  • Completes change impact assessment, readiness assessments and any process specific communications prior to any enhancements 
  • Prepare and deliver functional / technical workshops to engage with business stakeholders in requirements gathering  
  • Create appropriate documentation such as requirements, detailed analysis, technical documentation, or user guides. 
  • Develop and implement test plans for new functionality 
  • Support existing and future business needs and manage enhancements  
  • Own and manage integration requirements to downstream systems 



  • Innovative and idea generating 
  • Transformation / continuous improvement / GPO experience 
  • Oracle HCM experience 
  • Knowledge of HR and payroll processes (e.g. onboarding, core HR, recruitment, talent etc) 
  • Business Analysis and problem solver experience 
  • Excellent verbal and written communication abilities 
  • Accuracy and attention to detail 
  • Strong analytical skills 
  • Influential partner with stakeholders 


  • Developed end to end HR processes across complex organisations 
  • Systems Implementation Experience  

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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