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German Speaking Customer Service Advisor

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German Speaking Customer Service Advisor

Job Category

Customer Services & Customer Experience

Division

Customer Service & Customer Experience

Location

Poland

Job Type

Full-time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

 

Location – Wroclaw, Poland (Office based)

Contract – Permanent

 

Are you passionate about providing excellent customer service? Do you work well in a fast-paced role?

... Then we have something for you!

 

The role: 

You will be the first point of contact across our German Customer Service platforms, providing excellent customer service to all our customers. We have a variety of exciting brands such as Look Fantastic, My Protein, Glossybox PLUS all our Ingenuity brands we are partnered with.

  • Working on across multiple platforms - live chat, phone calls, emails and social media
  • Work towards achievable department targets while maintaining high-level quality at each point of contact. 
  • Engaging with customers daily in a polite, professional manner. 
  • Assisting customers with all queries regarding product advise and the general customer service queries.  

 

The perfect candidate -

  • Great written and verbal skills. 
  • Willingness to learn and develop new skills. 
  • A professional, friendly and hard-working individual. 
  • Must be fluent in the German language.

 

  

Benefits:  

  • Employee Saving Scheme  
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities  
  • Private Pension Scheme  
  • Discretionary Bonus and commission Scheme  
  • Tech Scheme   

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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