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French Canadian Customer Service Agent

Canteen staff at the company canteen cash register

Job Category

Customer Services & Customer Experience


Customer Service & Customer Experience


US, New York City

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 



Location – Remote (Must be based in US)

Shifts - 8am-8pm MST, with 1 in every 3 weekends

Salary - $17 per hour.


Must be French Canadian specifically for this position.


The role: 

You will be the first point of contact across our Customer Service platforms, supporting customers across our many Ingenuity brands! You will engage with our customers in a professional, friendly manner and assist them with their product enquiries with your specialist knowledge which you will be trained on. Throughout this you will provide a world class, customer centric experience. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you! 

  • Working on across multiple platforms utilising phone calls, live chats and emails,
  • Work towards achievable department targets while maintaining high-level quality at each point of contact. 
  • Engaging with customers daily in a polite, professional manner. 
  • Assisting customers with all queries regarding product advise and general customer service queries.  

Who are we looking for? 

  • Candidates with great written and verbal skills. 
  • Willingness to learn and develop new skills. 
  • A professional, friendly and hard-working individual. 
  • Must be French Canadian fluent speaker


Being Part of THG Orbit: 

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate. Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy! You will have the opportunity to compete in your teams & individually and receive rewards based on your status, the aim of the game is to become one of our world class Legends! Being part of our division is new, fresh and innovative, we pride ourselves on the integrity of our people and how we continue to evolve the Customer Journey through a multitude of digital platforms... 



  • Competitive salary
  • Company bonus scheme
  • Medical, dental, vision and commuter benefits
  • 401K, with 5% company matched
  • Employee discount

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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