Ecommerce Executive GLOSSYBOX DACH

About GLOSSYBOX

GLOSSYBOX is the leading luxury subscription-based beauty box service trading in the Nordics, France, UK and US, alongside Germany. Our business concept unites premier brands from the cosmetics industry with customers and beauty enthusiasts in an innovative and direct manner. Whether one chooses to subscribe to our exclusively curated limited edition box or wants to opt for the monthly box subscription, our customers always receive selected beauty products delivered straight to their door - from well-known brands to exciting, upcoming brands. Through various marketing channels we create a transparent and sustainable relationship with our customers that allows us to provide our partners with valuable feedback about their products and new insights about their target market. Our more than 100 employees from 22 different nations direct all their efforts to create the platform for beauty discovery. From our metropolitan offices in Berlin, Stockholm, Manchester and New York we deliver boxes to our customers in 10 countries.

This is an exciting opportunity to join a small, hard-working team at stage of fast growth. We’re looking for a passionate, enthusiastic E-Commerce Manager to join our team to lead our next stage of growth.

About the Role:

The E-Commerce Executive is responsible for the Management of the site and responsibility of sales across subscriptions and Limited Editions across the European territory. Working alongside a Campaign team, you will be responsible for ensuring sales and cancellation targets are met, alongside ensuring strong levels of retention. You will be responsible for managing performance marketing channel targets and a monthly budget. As part of your role you will be expected to deliver a strong on-site experience to support both sales and retention. We are proud to be an influential brand, and ensuring we use subscriber data to inform all our decisions is key. We expect the E-Commerce Manager to work in synergy with the rest of the marketing team and offering support to other teams where needed. You will be expected to be professional and courteous at all times. Our aim is to produce and procure informative and entertaining content, which positions us as the most trusted beauty box brand.

Key responsibilities will include:

• Management of the site and responsibility of sales across subscriptions and Limited Editions
• Analysing e-commerce KPI metrics daily to maximise sales opportunities and react accordingly
• Ensuring all offers, site banners and pricing is correct
• Working closely with the campaigns team to brief and build engaging product pages that provide the customer with relevant information, advice and conversion.
• Ensure the GLOSSYBOX monthly brand campaigns are realised on site and across all online marketing channels
• Work closely with both tech and operations to ensure a smooth user journey and customer experience
• Working with the paid media team to achieve sales and brand awareness targets. Ensuring PPC and Paid Social ads are created on-time, evaluated and are improved throughout the month.
• Management of eCRM strategy. Ensuring a strong calendar of email activity is planned and delivered for both subscribers and non-subscribers
• Utilising Google Analytics and our in-house data platform to highlight areas of improvement and new opportunities for the business
• Delivering added value to the business with our occasional Limited Editions
• Liaise with our Partnerships, Social and Campaigns teams to ensure clear, cohesive brand communications on site, via email and digital marketing channels.
• Reviewing competitor activity and analysing trends to ensure we are in a strong market position
   

Requirements:

• 3+ years experience in the e-commerce industry
• A genuine interest in beauty
• Good project management, planning and organization skills
• HTML encoding skills are a big plus
• Excellent MS Office skills
• Analytical mindset, structured approach to problem solving, independent way of working
• Strong verbal and written communication skills in English and German required
• Extremely organized and detail-oriented
• Ability to analyze data and drawing recommendations based on data insights
• Have a pulse on industry trends and culture
• Have a "no task is too small" attitude and enjoys a fast-paced environment
   

Benefits

• A young and dynamic environment with an international and highly motivated team
• Opportunities for individual development, varied tasks and a steep learning curve
• Flat hierarchies and flexible structures
• Modern open-space office in the heart of Berlin
  ....and of course your monthly GLOSSYBOX
   

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.