Ecommerce Executive

About the role; eCommerce Executive

The eCommerce Executive role is an exciting opportunity for an ambitious individual that can bring fresh and 
innovative thinking to Ingenuity and play a key part in driving the account forward on its momentous journey.
The responsibility for the KPIs, growth strategy & e-commerce targets will sit with the eCommerce Executive, 
and rely on their ability to assess the market, be reactive to competitors and align marketing, trading and 
creative plans.

The unique brand and growing account brings lots of opportunity for development, trading success and diverse 
opportunity. We currently host multiple sites for the client & are onboarding further accounts in the new year. 
This growth calls for great responsibility and the management of trading teams to maintain momentum, unlock 
new accounts and drive success.

Key Responsibilities of the role;

• Identifying new and innovative ways to drive traffic to the Client website as well as developing and 
improving traffic from existing channels.
• Monitoring key site metrics including GP, Conversion Rate, Bounce Rate, AOV, Exit Rates, Traffic (new 
and returning) etc.
• Using initiatives to drive brand awareness in multiple markets through campaigns, digital marketing 
channels and influencers.
• Using analytics and our in-house reporting platform to gain a strong understanding of the customer 
journey to optimise sales, measure performance & define strategy
• Improve, develop and lead market place strategy for the brand whilst working with the central market 
place team.
• Deliver on targets and budgets through campaign activations to ensure KPI's are achieved.
• Ensuring the websites are kept up-to-date with; correct offers, correct gift offers, updated banners, 
new in products/brands, regularly updated category pages.
• Monitoring conversion of key landing pages to improve where necessary.
• Work in synergy with the rest of the THG team to identify new growth opportunities and ways in 
which to improve our brand reputation and presence & drive new customer acquisition at the lowest 
cost possible.
• Deliver best in class customer experience partnering closely with brand and customer service teams to 
brief and build engaging product pages that provide the customer with relevant information, advice 
and conversion opportunity.
• Competitor product and pricing analysis - to ensure we are price competitive and market leaders in 
the industry.
• Relaying client needs and requests; balancing expectations both internally and externally.
• Organising launch dates, site navigation amendments, studio outputs & reporting mechanisms for 
upcoming projects and development implementations.

The Person

• Commercially astute, ambitious and driven; hungry for success and responsibility.
• Experience of managing budgets, trading calendars, sales forecasts and marketing channel traffic 
overviews.
• Manages their time efficiently, enjoys problem solving and finding effective yet scalable solutions
• Experience of working in a fast-paced e-commerce environment; online retailing knowledge 
preferable.
• Strong communication skills; has worked exceptionally as part of a wider team and has experience in 
managing others.
• Has client-facing experience or similar; working with third party/external partners
• Entrepreneurial thinkers are welcome - those able to think outside the box best suited to a true 'startup', agile environment with responsibility for key decision making.