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CRM Executive

Canteen staff at the company canteen cash register

Job Category

Marketing

Division

THG Ingenuity

Location

UK, Manchester

Job Type

Full-time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

About Ingenuity: 

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. End-to-end, global, and scalable, our proprietary tech platform represents a single, unified solution, overcoming challenges and taking brands direct-to consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. 

Technology is the driving force behind THG built to empower both brands and customers alike, the Ingenuity ecosystem takes all the pieces needed for successful e-commerce propositions, and places them under one roof. Encompassing everything from hosting and data science to warehousing and fulfilment, we simplify the minefield of digital commerce, and enable brands to form direct and meaningful relationships with their consumers. 

About the Role 

Customer Relationship Management is the process of managing interactions with existing and prospective customers during a sales process. Interactions are commonly through email, SMS and app push notifications. Through these interactions, you will be able to understand more about the customers and their behaviours. You will be joining a highly driven CRM team that is always forward-thinking and motivated to drive channel excellencies and best in class end-to-end customer experiences. 

Responsibilities: 

  • Day-to-day management of CRM execution for a portfolio of global clients
  • Develop a testing strategy to identify how to get optimum email results for said accounts.
  • You will work with the wider CRM team to implement email strategy across accounts that will look to engage customers across varying stages of their journey. 
  • You will maintain relationships with our established clients and have responsibility in the production and assistance of weekly, monthly and quarterly reports and face to face calls. 
  • Analyse and report on campaign performance, presenting findings to relevant stakeholders and identifying opportunities for improvement.
  • Segmentation of the customer database using in-house CRM tools.
  • A/B testing to ensure emails are optimised to the best performing setups.
  • Identify opportunities and implement triggered email campaigns (customer journeys) and update when required.
  • Support the wider CRM team to achieve the monthly revenue targets and channel KPIs.
  • Be a champion for CRM in the business.

Requirements: 

  • 1 years’ CRM experience
  • Degree level qualification in marketing desired but not essential
  • Experience in creating email campaigns
  • Experience in understanding data and building segments of customers
  • An ability to adapt and take on new responsibilities
  • Excellent teamwork and communication skills

Benefits: 

  • Competitive salary
  • Onsite Doctor
  • Employee discounts
  • Gym Discounts
  • Company bonus scheme
  • Company pension scheme

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. 

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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