Cloud and Infrastructure Support Engineer
Job Category
tech
Division
THG Tech
Location
Manchester
Job Type
full-time
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.
We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.
We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.
Tech at THG
Technology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.
What will I be doing?
As a Customer Support Engineer in the Cloud and Infrastructure Support Team, you play a crucial role in the delivery of a world-class support experience for customers of THG Ingenuity Cloud Services resulting in high customer satisfaction rates and long-term customer loyalty. Reporting to the Hosting Support Lead, you will work shifts as part of a team covering 24/7/365 service availability and maintain a smooth and effective customer-centric support operation that includes requests, incident troubleshooting & resolution advice via calls, chats, and tickets. You will be an advocate of service improvement, continually identifying any service improvements aligned to our collective goals.
What skills and experience would I need?
- A minimum of 2 years Technical Support experience
- Excellent customer service skills
- A natural ability to understand needs, problem-solve and find solutions
- Confident with Linux/Unix and Windows administration
- Basic network configuration and troubleshooting
- A good understanding of DNS records used on web and email servers
- Database administration and SQL querey writing
- Familiarity with popular hosting control panels (cPanel, WHMCS etc.)
- Good all-around knowledge of server hardware and cloud technologies
What other experience would be beneficial?
- Relevant certifications (Cisco, cPanel & Linux)
- Experience of Hosting Products and Services
What's in it for me?
- Staff discounts on THG Retail, Nutrition, Hosting, Hotels and Health Clubs
- Look Fantastic, TheHut, all sole, coggles, ESPA, IWOOT, zavvi and more..
- Continuous development the THG Training Academy and working alongside genuine industry experts
- On-site doctor, physio and barber
- Company Pension
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
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