Cash & Bank Team Leader

Location: Icon 1, WA15 0AF

About Finance at THG

Finance at THG is a dynamic and evolving team, covering everything from accounts receivable and payable to treasury, tax, internal audit and dedicated commercial teams for each division: Beauty, Tech, Consumer, Health, and Brands. As THG grows and takes on new ventures, our finance team supports every step of the way. Our team thrives on driving change, adaptability, and resourcefulness, maintaining financial control and profitability.

About the Role

Reporting into the Cash & Bank Manager, the primary responsibility of the Cash & Bank Team Leader is to ensure that the processing of supplier payments is carried out as per company policy and right first-time approach. The Cash & Bank Team Leader acts as a subject matter expert and point of reference for issues relating to the transactional delivery of THG payments and ensures that related processes are executed in line with the Group procedures and according to the internal and external audit requirements. The C&B Team Leader acts as part of the support network within the leadership team of the Cash & Bank Department. Taking on complex queries, assisting with the training of staff and contributing towards project work.

Responsibilities:

• Responsible for reviewing all scheduled and urgent supplier SAGE ERP / ADHOC / Payroll / TAX payments and submitting to the divisional directors for approval
• Responsible for the timely and accurate completion of all approved Sage ERP/ADHOC payments from the various group bank accounts
• Using various payment methods, prepare and check payments on our payment platforms, and in the bank where necessary, in numerous currencies, performing role of 1st /2^nd approval and then submitting for approval in a timely manner to allow 2^nd/ 3^rd approvals to be completed
• Manage the internal ticketing system (SDP) delegating all payment / query tickets out throughout the team, ensure all payment cut-offs and SLAs are adhered to and being responsive to urgent requirements from within the group.
• Review bank nominals (bbanks) and ensure reconciliations are being actioned by the team, supporting with resolving issues on a timely basis and completing the postings.
• Responsible for managing the mailbox delegation across the divisional inboxes, ensuring the team are responding to queries within the agreed 48 hour SLA.
• Operate flexibly as part of the wider C&B team, providing support and solutions to other colleagues and team members, including training and support of new starters / C&B associates / seniors.
• Be the 1^st level for query escalations for both C&B associates & the wider group.
• Monitor team performance and set clear KPI’s in line with the groups KPI’s.
• Ensure delivery of team projects
• People management of seniors L2 and associates L1, Including, but not limited to, completing regular 121’s; hosting regular team meetings / huddles; performance management; coaching and mentoring; team building.
• Hold regular stakeholder meetings and complete any actions / manage any escalations from those meetings.
• Completion of all month end tasks to agreed deadlines.

Requirements:

• Good mathematical and analytical skills
• Cash Payments experience preferably within a global organisation and dealing with differing international payment methods
• Passion and enthusiasm to learn with a ‘can-do’, self-starting attitude
• High level of inputting accuracy
• Proficient in Microsoft Outlook, Excel, and Word
• Able to organise own workload and to reprioritise at short notice to meet deadlines
• Excellent communication skills, must be able to speak to internal and external stakeholders in a professional manner, representing the team and wider department

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.