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Cash & Bank Team Leader

Canteen staff at the company canteen cash register

Job Category

Finance & Fraud




Icon 1, WA15 0AF

Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 

Location: Icon 1, WA15 0AF

About THG

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide. With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader. Our culture is fast-paced and ambitious – we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

About Finance at THG

Finance at THG is a rapidly growing and evolving team, covering all areas of finance from central functions such as accounts receivable and payable, treasury, tax and internal audit, to specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health and Brands. As the business expands and takes on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles – no two days are the same! Common characteristics among our team are the ability to drive change, adaptability and resourcefulness, to ensure we can keep pace with the business, without compromising on financial control or sales performance.

About the Role

Reporting into the C&B Manager, the primary responsibility of the C&B Team Leader is to ensure that the processing of supplier payments is carried out as per company policy and right first-time approach. The C&B Team Leader acts as a subject matter expert and point of reference for issues relating to the transactional delivery of THG payments and ensures that related processes are executed in line with the Group procedures and according to the internal and external audit requirements. The C&B Team Leader acts as part of the support network within the leadership team of the Cash & Bank Department. Taking on complex queries, assisting with the training of staff and contributing towards project work.


  • Responsible for reviewing all scheduled and urgent supplier SAGE ERP / ADHOC / Payroll / TAX payments and submitting to the divisional directors for approval
  • Responsible for the timely and accurate completion of all approved Sage ERP/ADHOC payments from the various group bank accounts
  • Using various payment methods, prepare and check payments on our payment platforms, and in the bank where necessary, in numerous currencies, performing role of 1st /2nd approval and then submitting for approval in a timely manner to allow 2nd/ 3rd approvals to be completed
  • Manage the internal ticketing system (SDP) delegating all payment / query tickets out throughout the team, ensure all payment cut-offs and SLAs are adhered to and being responsive to urgent requirements from within the group.
  • Review bank nominals (bbanks) and ensure reconciliations are being actioned by the team, supporting with resolving issues on a timely basis and completing the postings.
  • Responsible for managing the mailbox delegation across the divisional inboxes, ensuring the team are responding to queries within the agreed 48 hour SLA.
  • Operate flexibly as part of the wider C&B team, providing support and solutions to other colleagues and team members, including training and support of new starters / C&B associates / seniors.
  • Be the 1st level for query escalations for both C&B associates & the wider group.
  • Monitor team performance and set clear KPI’s in line with the groups KPI’s.
  • Ensure delivery of team projects
  • People management of seniors L2 and associates L1, Including, but not limited to, completing regular 121’s; hosting regular team meetings / huddles; performance management; coaching and mentoring; team building.
  • Hold regular stakeholder meetings and complete any actions / manage any escalations from those meetings.
  • Completion of all month end tasks to agreed deadlines.


  • Good mathematical and analytical skills
  • Cash Payments experience preferably within a global organisation and dealing with differing international payment methods
  • Passion and enthusiasm to learn with a ‘can-do’, self-starting attitude
  • High level of inputting accuracy
  • Proficient in Microsoft Outlook, Excel, and Word
  • Able to organise own workload and to reprioritise at short notice to meet deadlines
  • Excellent communication skills, must be able to speak to internal and external stakeholders in a professional manner, representing the team and wider department


  • Competitive salary
  • Wellbeing – Company on-site doctor, physio, hairdresser, free on-site gym, employee assistance program (EAP).
  • 25 days holiday + Birthday off + Bank Holidays
  • Company pension scheme
  • Staff Discounts (All THG Brands) + Discounted Staff Shop on-site
  • Hotel Discounts (We own King Street Hotel – King St has a new spa as well)
  • Hale Country Club Discounts (Spa/Gym/Restaurant)
  • Enhanced parenthood pay after 1 year service
  • Discretionary company bonus scheme
  • In-house L&D function who can deliver internal sessions as well as support with external courses/certifications/apprenticeships/upskilling
  • You will have access to use our Tech scheme and Cycle scheme, which is a new salary sacrifice scheme to allow UK employees to purchase from Cycle scheme retailers, and technology from Curry's PC World - through monthly instalments.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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