Assistant Restaurant Manager - Hale Country Club & Spa

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Find out more about THG here.

About the role 

We are currently recruiting for an experienced full time Assistant Restaurant Manager to join us at Hale Country Club & Spa.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community​. Find out more about Hale Country Club here.

Benefits

• 50% off dining at Hale Country Club & Spa and discounted membership
• Exclusive room rates for you and your family at King Street Townhouse Hotel
• 20% off dining at King Street Townhouse Hotel
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

 Responsibilities

• Plan, supervise and control various operations, working closely and supporting the F&B manager
• Anticipate guests’ (members) needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction
• Constant effective communication with managers and supervisors regarding any guest or staff issues
• Encourage and motivate staff with a positive attitude
• Operate POS (point of sale) and maintain security of system
• Manage waiters, barmen and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timely manner
• Maintain excellent product knowledge
• Conduct service briefings
• Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ensure the correct set up for functions and bookings for the day
• Ongoing menu and beverage training as well as developing regular tests
• Monitor staff breaks and general time keeping

Requirements

• Leadership Experience at least 1 year or equivalent
• Previous and proven experience within Food and Beverage operations
• Luxury or high-level serving experience preferred
• Passionate about hospitality industry and wanting to deliver a great guest experience, always putting guest needs first
• Available to work different shift patterns including evenings and weekends if required
• Ability to gain an in-depth understanding of each seasonal menu, with the ability to describe, recommend, and answer any questions appropriately and train the team up to the required standards.
• Exceptional attention to detail and ability to think outside the box
• Highly organized with the ability to prioritize workload effectively Strong communication skills and ability to lead and motivate a team
• Confident in customer interactions and managing guest expectations
• Able to work under pressure
• Good communication and team-working skills