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Apprenticeship Programme 2023 - Customer Service


Apprenticeship Programme 2023 - Customer Service

Job Category

Customer Services & Customer Experience





Job Type


THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.  

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. 


Do you want to work in a fun environment? 

Do you want to work with some incredible brands such as Look Fantastic, My Protein, Glossybox? 

Do you want to be paid for learning on the job? 

Do you want to work for a company that has you at the heart of everything they do with amazing working incentives? 

Have you finished School/College/University and not sure where to go next? 

….. Then stop your search as we have something for you!! 


Apprenticeship Programme:  

Qualification - Level 3 Customer Service  

Duration – Typically 12-18 months  

Location - Gadbrook Park, Northwich, CW9 7RA (Office Based) 

Hours - 37.5 per week.

Apprenticeship Start Sate - October 2023.


How it works is you would be working as a Customer Service agent day to day, providing support to all our customers using different channels of communication such as Live Chat, Phones, Email and Social Media etc depending on your team. You will have continuous support throughout so you can understand what it means to provide excellent service. You will also receive brand training specific to the team you are working on so this can improve your knowledge on the products we have on our websites. 

Alongside your role you will be working towards a Level 3 qualification in Customer Service, so you will have dedicated time each week during working hours where you can focus on your apprenticeship. 


What's included?  

  • Dedicated Assessor and Apprentice co-ordinator including THG management.  
  • 6 hours off the job learning and dedicated time each week to focus on your apprenticeship.  
  • 12-18 month development programme throughout THG journey.  
  • Fun work events throughout the year. 
  • Apprentice event days. 
  • £100 monthly attendance bonus. 


So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you! 


Being Part of THG Orbit: 

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate.

Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy! You will have the opportunity to compete in your teams & individually and receive rewards based on your status, the aim of the game is to become one of our world class Legends! Being part of our division is new, fresh and innovative, we pride ourselves on the integrity of our people and how we continue to evolve the Customer Journey through a multitude of digital platforms... 



  • Staff discounts on THG brands and Hale Country Club 
  • Employee Saving Scheme 
  • Onsite medical treatment including in house Doctor, physio and mental health first aid and wellness assistance. 
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities 
  • Private Pension Scheme 
  • 21 days holiday + Bank Holidays (Gain an extra day of holiday each year of service) 
  • Free parking 
  • Hybrid working policy 
  • Discretionary Bonus Scheme 
  • Tech Scheme  
  • Localised engagement activities. Eg, Netball/Football tournaments 

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. 

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. 

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