Apprentice Programme Co-Ordinator

About THG Ingenuity

THG Ingenuity solves global and local challenges for its partners, including, Nestle, P&G and Hotel Chocolat by delivering a seamless, effective and scalable direct-to-consumer retail model by incorporating all the required components for global digital commerce into a single, digital platform. This enables THG to offer brands access to every product and service required to launch and scale a global e-commerce solution through a single SaaS relationship, which eradicates the complexity and cost of multi-partner relationships.  Built to empower both brands and customers alike, the Ingenuity ecosystem takes all the pieces needed for successful e-commerce propositions, and places them under one roof.

About Operational Excellence - Programme 

Our Programme team work directly with our internal & external stakeholders to lead on key activities within the ecommerce programme. Working at multiple levels, you will communicate with key stakeholders to support growth and implementation across multiple work-streams.

Responsibilities (clearly linked to KPIs):

• Support planning and coordination of the programme and its activities
• Ensure implementation of processes
• Keep other teams up to date with relevant information across the programme and project statuses and risks
• Prepare documentation, presentations and summaries to provide division wide understanding and updates of the programme
• Support on managing and allocating resource across relevant workstreams
• Support growth and programme development
• Provide data and insights to other workstreams
• Keep relevant documentation and systems up to date with all updates when required
• Prepare documentation, presentations and summaries to provide division wide understanding and updates of the programme

Role Requirements

• You'll have a can do, solution focussed attitude
• Must be able to manage multiple workstreams & stakeholders
• A proactive and positive mindset with the attitude to deliver
• Planning and time management skills
• Excellent written and verbal communication skills
• Basic understanding of Microsoft Office programme (Outlook, Word, Excel and Powerpoint)

Our THG Core Values, Behaviours & Competencies

Here at THG we have 4 core values that are underpinned with expected behaviours. Under these behaviours we have outlined what the core competencies are that will help you achieve and be successful in your role. Attached to this Job Description you will also find our THG performance framework which outlines in detail how you are reviewed against these values, behaviours and competencies in your performance review.

Value	Behaviours	Competencies
Think with Innovation Have the idea	Creative Proactive Resourceful	Commercial Acumen Process Management Growth Mindset
Develop with Ambition Grow the idea	Positive Attitude Enthusiastic Confident	Problem Solving Prioritisation Emotional Intelligence
Act with Decisiveness Make it happen	Influential Analytical Committed	Pitching Decision Making Critical Thinking
Lead from the front Build yourself every day	Inspiring Charismatic Encouraging	Coaching Mentoring Cultivating Positive Culture

In addition to the above Core Values, Behaviors and Competencies, we also provide clear expectations of Behaviors and the competencies needed to deliver on your quarterly objectives. These will be matched with KPIs.

Deliver with passion Move everything forward

Accountable Honest Respectful

Goal Setting Communication Time Management Stakeholder Management Delegation (Situational Leadership)